Two kitchen windows installed by Centra. The windows themselves look nice, but we had problems with communication, and a lack of responsiveness on their part. Any response from them took several follow-up emails over a period of several weeks to month.
(1) We had agreed to a large interior window ledge and a an exterior lip over the window (to prevent rain from dripping onto it) at the time of purchase. Neither item was installed with the windows. When we brought this to the installers attention he said that it was not written on his form. We contacted the company and after several follow-ups, had someone come to look at it. They said that it was too late to install either item, but that the best they could do was 'nail a board onto the ledge to make it bigger'.
(2) We we not sent a receipt or invoice showing that the windows had been paid in full. Four months after the windows were installed and paid for, we sent a request for the invoice. It took them over 4 weeks to provide it to us, requiring two additional follow-up emails.
(3) We were surprised to learn that the windows we purchased did not qualify for a government home efficiency rebate. We were informed of this fact months after the windows were installed and we received the invoice. They informed us that the windows did not have the right glaze on them to qualify only after we noted that this is why we needed the invoice. They had not mentioned this at the time of purchase. In the product demonstrations they simply touted how energy efficient the windows were and that the glazes they used were top quality.
- Approximate cost of services:
- $2,350.00
- Company Response
Hello, I apologize for any issues you have had with Centra over the course of your project. If you would like to phone in to our office and speak to a representative, we would be more than happy to chat with you in attempt to rectify some of the issues you have had with our company.
As for rebates, the windows we provide are all highly efficient, but the government's stipulations are incredibly strict. Your sales rep would have taken everything into account and ensured you were getting the right window coatings and efficiency for your home. Rebate-qualifying windows are right for some homes and areas, but we wouldn't want to push them where they're not needed just to make extra money if they won't actually be of help to our customers.
Once again, please do feel free to call into our office at 1-888-534-3333 to chat with a representative directly.
- Pamela Milanzi, Customer Care Receptionist, Centra Windows