I called LB heating and air-conditioning because they were the company the previous owners had used. My house is currently under renovation and the boiler had shut off for an unknown reason. The technician they sent was very rude to me and would not answer my questions right away. He spoke down to me and kept asking if my husband was around so he could explain how the furnace works...like me as a woman could not understand the mechanics. He told me that multiple things on my boiler would need replacing and that I would have to drain my entire system. I had told him that I was getting an HVAC specialist to redo all my pipes in a couple of days and he still drew out the service call even though the safety switch was tripped by the construction. I later discussed what happened with the HVAC specialist and the safety was tripped by a negative airflow in the basement redirecting exhaust fumes. It was a very simple problem with simple solution. It took him three minutes to explain this to me and it took the technician 1.5 hours plus a diagnosis for more work. I called to complain after and the owner was very defensive and justified the technicians behaviour as being a consequence of his age and upbringing. Not acceptable. Needless to say I would not recommend this company
- Approximate cost of services:
- $1,000.00
- Company Response
This type of review is always hard to respond to when it leaves more questions than answers.
First, this reviewer had the very same service tech that she claims was sexist to her only 90 days prior for another isolated service call. During this first call, she received him, had him replace a faulty gas valve, and paid him without comment or criticism. In fact, she was glad that when she called back 90 days later that he could return on the Friday after hours at her convenience. Why was there no concern or complaint then? Why didn't she ask for someone else?
Second, the service technician who is a 73 year old with a heavy Spanish accent spent 1 hour and 30 minutes in her home without one complaint at the time of the second call. Why would someone allow a service tech in their house for an hour an half while the tech was treating you with such disrespect? Indeed, why did you pay for the service at all if you felt so slighted and angry?
Third, when the reviewer contacted the office to express herself on the following Monday, management tried to explain what the procedure the service tech took, the rationale and our legal and liable responsibilities are when we find a draft safety spill switch has been opened. During this call, the reviewer admitted that as part of a recent renovation project, she had prior to the disputed service call hired another HVAC contractor to replace her HVAC system. Why didn't she call her new HVAC contractor on the previous Friday after hours to perform a service call?
Fourth, the total service call in dispute only cost $150 + HST. Why does the reviewer resort to misrepresentation by claiming the amount was $1000?
Unfortunately, we can't read people's minds to find answers and we can't always agree with people's logic. We do hope that the reviewer is happy with her new HVAC system and new contractor.
Note: all of the above statements can be proven with signed and paid invoices by the reviewer herself.