Pacific Home Comfort Experts

Heating & Air Conditioning
Markham Markham ON
Write a Review
Write a Review

HomeStars
Heating & Air Conditioning
Pacific Home Comfort Experts
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Pacific Home Comfort Experts

Average customer rating:
9.9 10 (130 reviews)

Sort by

Private User
Private User
1 review Toronto, ON
10/10

Air conditioning

Needed my AC replaced in 35 degree weather (urgency was key as I have a newborn) I couldn't be happier with the team at Pacific Home comfort. Delmyra understood the urgency and was a pleasure to deal with. Baldwin and team was professional and treated my home with care and even made recommendations for future equipment. Look forward to dealing with again in the near future!

Was this review helpful?
Company Response

Thank you for taking the time to write a review on your AC installation with our company Pacific Home Comfort Experts. We appreciate your business and look forward to servicing you for all your HVAC needs.

heidibluz in Toronto
heidibluz in Toronto
2 reviews Markham, ON
10/10

Replacement of AC unit

Our AC system stopped working on Friday,June 26th and needed a replacement. I reached out to Pacific Home Comfort Experts and in a few minutes, they responded right away and gave us clear and good options on which unit would best fit our home. They scheduled the service supposedly in a week’s time ( July 6th) . On Saturday, June 27th, we were informed that they can come in 2 days to replace the AC unit much earlier than we expected. The entire team arrived on time and the unit was replaced in a timely and organized manner. This is the second time we worked with them. The first time was when the furnace was replaced 5 years ago. We are very happy once again with the professional service of the entire Pacific Home Comfort Experts team and will strongly recommend them to family and friends.

Was this review helpful?
Company Response

Thank you Heidi for taking the time to write a review on your AC install. We appreciate your recommendation on our company Pacific Home Comfort Experts. We appreciate your business and look forward to servicing you again for all your HVAC needs.

Private User
Private User
1 review Oshawa, ON
10/10

Gas line install to pool heater

Did an amazing job of our gas line install. We offered to dig the trench ourselves but throughout our digging we consulted numerous times via text and each time we were answered promptly and with encouragement. When he arrived he went straight to work and had the job completed in great time. Everything looks neat and tidy and he cleaned up as he went along. He even added an extra valve we didn't ask for, which was so nice. I will for sure call this company again if needed.

Was this review helpful?
Company Response

Thank you for writing this review on your gas line install. We appreciate your business and please contact us for all your HVAC needs.

Liza in Richmond Hill
Liza in Richmond Hill
0 reviews Richmond Hill, ON
10/10

Best Service

Baldwin responded to our broken blower and A/C unit within hours. He was clean, considerate and knowledgeable.

I highly recommend this company. We have a 7 month old and time was of the essence as temperatures were uncomfortably hot.

Was this review helpful?
Company Response

Thank you Liza for taking the time to write a review of our company Pacific Home Comfort Experts on service for your furnace and AC installation. We appreciate your business!

Private User
Private User
1 review Ajax, ON
10/10

Furnace/Ac purchase and install

Very pleasant,punctual and hard working. Install finished early and everything seems to be working great. Thank you Baldwin and co workers job well done!! Responds to emails promptly.

Was this review helpful?
Company Response

Thank you for this review on the installation of your furnace and AC with our company Pacific Home Comfort Experts. We appreciate your business and look forward to servicing you for all your HVAC needs in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

AC and Water tank replacement

About 10 years ago I had furnace trouble on Christmas Eve. Baldwin came over, fixed it, and we had a magnet for Pacific Home on our vent. Last week, we found our water tank was leaking and our AC was having issues. We saw the magnet, gave Pacific Hone a call, and Baldwin came to our rescue again. Baldwin is extremely professional, assessing our situation, and recommending the right solutions for us. He always tries to fix the problem until it’s determined that a cost effective solution is not feasible. We ended up needing a new AC and water tank. Baldwin and his team did an amazing job over one afternoon installing both and we are extremely happy.

Was this review helpful?
Company Response

Thank you for taking the time to write a review on the installation of your AC and water heater. We appreciate your continued business with our company, Pacific Home Comfort Experts. You can depend on us for all your HVAC needs:

Private User
Private User
1 review Toronto, ON
10/10

New Air Conditioner unit installation

From the moment I called for a quote Pacific Home Comfort was friendly, prompt and professional! We had our new unit installed and the guys were amazing! They made it totally seamless and easy!

Was this review helpful?
Company Response

Thank for your review on your AC installation. Glad we made the experience seamless and easy. We look forward to servicing you again for all your HVAC needs.

Ari S.
Ari S.
0 reviews Markham, ON
10/10

New Furnace

We finally needed a new furnace and Baldwin and his team from Pacific Home Comfort were fast, efficient and professional. He was very thorough in reviewing all of our options and costs to help us make the best choice for our home. We would highly recommend them for their services.

Was this review helpful?
Company Response

Thank you Ari for your review and recommendation. We are glad we were able to help you with the installation of your new furnace. Thank you for your business and we look forward to servicing you again for all your HVAC needs.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Bbq Gas Line on Balcony

I needed 30ft of gas line run out from a basement to a balcony for a baby and Baldwin was not only extremely professional, but he was extremely honest. While other companies gave me similar quotes (though price wise Baldwin was the best price) other companies told me they needed to run a flexible pipe outside up along the wall because it’s cheaper. Baldwin did not do this. He put in a hard pipe which not only look better, but he disclosed that the price is the same and that most other companies prefer the flexible piping as it is quicker and they can finish the job quicker, despite only needing about 3 and a half hours total. Baldwin worked on my home as if he were working on his own making it both as safe, and look as good as possible. I am beyond happy with the work done and would definitely recommend Baldwin for any gas fitter jobs.

Was this review helpful?
Company Response

Thank you for writing a review on your experience with Pacific Home Comfort Experts on the installation of your gas line for your BBQ. We take pride in our workmanship. We look forward to servicing you again for all your HVAC needs.

Private User
Private User
2 reviews Whitchurch Stouffville, ON
10/10

New Air Conditioner install

New install was fast and very clean, very impressed with the results. We looked at several options for the outside unit and Baldwin was able to accommodate my request for a slim unit. Derek did a clean job on the interior. Would recommend again.

Was this review helpful?
Company Response

Thank you for writing a review about your AC install. We appreciate your recommendation and look forward to servicing you again for all your HVAC needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pacific Home Comfort Experts

Pacific Home Comfort Experts have proudly been in the heating and cooling business for almost 20 years. Our main business offers sales, service and installation of the best quality furnaces, air conditioners and indoor air quality products. We specialize in high quality equipment and installation.

Our professional, knowledgeable, friendly and courteous Home Comfort Experts are fully licensed, insured and covered by Workplace Safety & Insurance Board (WSIB), operates under the Technical Standards & Safety Authority (TSSA), and is a member of The Heating, Refrigeration & Air Conditioning Institute of Canada (HRAI).​

We make sure that all your needs and concerns are met. We will answer any questions or concerns about your equipment because we know that your cooling and heating equipment is a large investment.

We take pride in our work and use only the best and highest quality products and materials. We do not compromise quality for the price. We know that your heating and cooling systems are important to you. When you hire Pacific Home Comfort Experts’ services for your cooling, heating, and air quality solutions, rest assured you will be happy with our work. Your complete and total satisfaction is important to us.

We continue to build our business with honesty, integrity and quality workmanship that keeps our clients coming back and referring us to new clients.​

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Specializes in Furnace, Air Conditioner, Fireplace, Ductless Air Conditioner, Air Cleaner, Heat / Energy Recovery Systems, Tankless, Hot Water Tank, Customized Duct Work Design and Installation (New Construction and Conversion), Gas Lines, Combi Boiler, Roof Top Unit
SERVICES
Furnace, AC, fireplace, tankless and water tank service and maintenance.
BRANDS
We service all major brands. Authorized Armstrong Air Dealer.
SPECIALITIES
Rental and Financing available through VISTA Credit.
WEBSITE
https://www.pacifichomecomfort.com
YEAR ESTABLISHED
1999
PAYMENT METHOD
Cash, Cheque, MasterCard, VISA, Financing
LICENSES
G1, 313D, 307A, ODP, TSSA
MEMBERSHIPS
HRAI, BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
Residential Heat Loss Heat Gain Calculation, Residential Air System Design
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.