Genesis replaced all my shingles including those on a small roof over an alcove in my living room in May 2013. All seemed to go very well and we were satisfied with work until we experienced a water leak into the living room walls/ceiling on July 27, 2014. Called Genesis on July 28th; owner, Paul Osborne showed up at my home July 29th and personally climbed onto the small roof to investigate. While he could find no issues with the small roof he did add extra caulking all along the metal flashing at the brick. He also found and caulked 3 other "holes" in the brick work away from the roof. But when he dropped a dime through the gutter downspout over that roof he discovered the downspout was totally full of debris and appeared to be backing up water into the overhand and possibly into the wall below. He took the downspout apart and cleared it. I paid only for the lost dime. Hopefully problem is solved. Very impressed that the owner would show and personally do all this work for nothing in order to keep as he said his customer satisfied.
- Company Response
Thank you very much.