3 triple pane windows failed 4 years after installation. Warranty covers glass and vinyl, but nothing in the contract said I would have to pay installation costs. Yet I paid approximately 100$ per window.
- Approximate cost of services:
- $350.00
- Company Response
Hi Bpcope,
Thank you for taking the time to leave us a review, we appreciate your feedback. Our VWD warranty states that VWD will not be responsible for the costs associated with the labour of replacing any warrantable items, a price is given prior to the service taking place. Quoted from the VWD warranty card: "VWD’s liability hereunder is limited solely and exclusively to repair or replacement, at the option of VWD, of the defective VWD vinyl window and patio door product, and VWD will not be liable for any labour or installation costs." If you would like to discuss this further please email us at info@vinylwindowdesigns.com.
Regards,
Vinyl Window Designs