Vinyl Window Designs Ltd

In 2009 we had these windows installed and all came with a lifetime warranty. In 2015 (only 6 yrs) two of them lost their UV protection and looked awful. It took until 2018 to get one piece of glass and have one of the windows fixed. In 2018 a third window lost its UV protection. It is now 2019 and although repeatedly emailing and phoning the second one from 2015 has not been received and the third one from 2018 has not been received. It is now May, 2019 and the last thing from this company was an email in January, 2019 saying the glass was done and being shipped. Obviously they don't know how to tell the truth and have no intention of honouring their warranty.

I purchased your windows from E-Star Windows & Doors and had all the windows in my house replaced in late August 2013. I was contacted by the original finance company of a change of lenders in 2016, not knowing that E-Star had gone out of business. I have been unable to contact anyone since then as the windows freeze on the inside and my dining room window is fogged up. I would like these windows fixed/replaced under the warranty provided to me at the time of purchase. I would appreciate it if someone would contact me. Thank you for your prompt attention. Alexandra McKee

Horrible company to deal with, DO NOT PURCHASE WINDOWS FROM MAJESTIC WINDOW MANUFACTURING LTD (aka Vinyl Window Designs Ltd/Majestic Windows). We have been trying to start a warranty claim for a vinyl frame that has detached from the glass for 3 months, called multiple times and left multiple voicemails. Never receive a response and when we call and ask for a manager they are always "unavailable" according to reception. They seem determined to avoid us so we are unable to file a claim. As you will see, they have horrible reviews in many places. Avoid at all costs, I wish we had.

Ordered 10 replacement windows from Absolute Exteriors Solutions in September, 2015, installed in November 27, 2015. I had another 3 replacements done by same company in December, 2015. Two of the 10 replacements in the 1st order had a seal leak in the glass (see photo below), which I discovered 9/24/2018 when cleaning windows. I called the installers that have a lifetime labour cost to repair defective glass, hardware, components, and materials. Told me to contact VWD. Contacted VWD customer service and a very friendly service agent heard my problem and was able to get me the two panels replaced but with a service charge of $235.04 inc. tax. Asked Absolute to honour their warranty and He said he wouldn't absorb the cost as they changed the company name and wouldn't honour the warranty of old business name. I called VWD back and same agent tried to negotiate on my behalf but was only allowed to offer me a 15% discount (tax). I told her that if two windows failed in that short of time , and if I have to pay for the repair myself, I might as well wait a few more years when a couple of more will probably fail and pay to have them all repaired at once.Their deal is replacement of defective glass with service charge of $149 1st window, $59 other windows Plus TAX . Having said this when you read through their warranty, you do have to pay for installation of the defective window. My installer guaranteed lifetime replacement at NO cost so I didn't read the window manufacturer's warranty. One thing to be thankful is that the other 12 windows that need replacing won't these windows or put in by previous installer failing to honour their warranty. Buyer, do your research well!

Brutal. No organization, no communication, full of broken promises. If you value your time, stay away from this company. Trying to coordinate a window replacement with this company for 6 months.
Booked time off work 5 times only to have them call and reschedule the day of.
On the 6th attempt, asked them for a reminder call/confirmation call day before to see if they would come in the morning or afternoon (or even at all). The reminder call never happened.
Instead, I stayed home the supposed day of install, not sure if they are actually coming this time or not, and I called them in the morning to confirm what time they should arrive. Told me I'd be the last call, between 3 and 330PM, but they would call me about 30 minutes before arrival. Went about my day. Came home at 2:45, found a card on my door that they had come to the house and left. No prior phone call, no messages, No cell phone on business card to contact tech. Left 3 messages at office to get a hold of tech to come back. Nobody from office returns my call.
Another day lost! Brutal!
Stay away........

Two of our windows developed condensation and mold growth between the panes. The company cancelled the replacements not once, but twice, stating that the windows were broken. Today they showed up with only one of the two units, and the installer claimed to know nothing about the second window. Beyond frustrated with this company.

defective window installed with tear in screen upon installation in October. last date told would be replaced end of April, now May and still waiting - six months of waiting - not happy at all with lack of service - seems I'm not only one after reading reviews - what's their excuse for this one?------------------

Update : My contractor has proof of notifying the company in October and many times after that, so their claim of only being notified in March is false. Also not just a screen repair, the window was defective since day 1 and fogs up. Waiting to see if they actually come the time they have given me now.

Service department sounds helpful but don’t believe them because they don’t come. I sent in a service request for my 84 year old mother in April and never got a response. I contacted the company in June, and still no response. Called July 7 and they told me they had just left my mother a message and they were coming Aug. 26. My mother had no message. I called Aug. 4 to confirm. Aug. 24th my mom got a call that they weren’t coming because the window was broken. They couldn’t give her a date when it would come. I called Aug. 25 and was told they will call her next week with a new date. No call. I called Sept. 13, and guess what? They said the window will be delivered Oct. 13th. On Oct. 12 she got a confirmation call. On Oct. 13th she got a call that the window was broken. She then got a date of Nov. 1.

Nov. 1 window was replaced. Mom wants me to say the service man was very nice.

Screen missing from original order. Was promised delivery and install on 14 Aug 2015, and that did not happen as the screen had not been manufactured. It is now 08 September 2015 and it appears that it still has not been made. I have repeatedly called and they continually promise to look in to it and call you back. Problem is that no one ever calls back. Extremely dissatisfied with VWD service. I was actually told today that it had been installed. I just took these pictures.

We purchased a home recently where the rear windows needed to be replaced. The previous owner had recently replaced only the front windows. We contacted a few companies in the GTA for quotations. We were most satisfied with the response and pricing we received from Vinyl Windows. Their service was great and the final product looks just as great and should last quite a while. We would definitely recommend them to our friends and family.