Vinyl Window Designs Ltd

Windows & Doors Installation & Service
550 Oakdale Road Toronto ON M3N 1W7
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84%

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Reviews by rating (past 12 months)
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Reviews for Vinyl Window Designs Ltd

Average customer rating:
8.1 10 (77 reviews)

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George in Toronto
George in Toronto
5 reviews Toronto, ON
0/10

Poor Window workmanship and customer service

Very poor quality windows, workmanship, quality, installation and customer service. Day 1 of Windows, they were scratched, damaged, not welded properly, short jambs, large gaps and black paint overspray on the inside of the windows. I contacted the company and I did not hear back. These windows are only a week old after being partially and incorrectly installed by Moncada. Very disappointed. They have not honoured any warranty at this point. I will update accordingly.

Approximate cost of services:
$9,500.00
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Company Response

Hi George,

I am terribly sorry to hear about your experience with our product, we ensure we manufacture our windows to the window size and depth that is specified by our dealers. If something is not right be sure that VWD will do whatever we can to ensure homeowner satisfaction.

Our service department is looking into this and has already contacted you to schedule a date for service on your windows. VWD hopes that once the service is complete, you will be 100% satisfied with your windows.

Regards,

Vinyl Window Designs.

Private User
Private User
Private User reviews Chatham, ON
10/10

Service

My windows are 11 years old and I need some replacement parts to hold the lock bar in place. My window dealer provided the parts at no charge but I couldn’t get the window to close when I tried to replace the parts. I contacted the dealer again and they advised they would order me new parts. 2 days later I got a call saying a service technician was in town and offered to come replace the parts at no charge. Mark came over and was fantastic! He replaced the parts, oiled the window, replaced a broken handle and then cleaned the window. He even helped me with my front door which wasn’t even from VWD. Great service! I really appreciate the service from elite windows and from Mark at VWD for adding my call to the end of his day at no charge before his 4 hour drive home. Totally recommend this company. I never write reviews but today’s service totally deserves it!

Approximate cost of services:
$0.00
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Company Response

Thank you for your review, and are so happy to hear about your wonderful experience with our Service Team. Our factory-trained service team comes with many years of experience. We value quality at VWD, and when a window needs service, VWD does its best to ensure it's fixed in a timely fashion. We are so happy to hear about your experience!

Regards,
Vinyl Window Designs

Private User
Private User
Private User reviews Windsor, ON
10/10

broken window seal replacement

living room window installed approximately 4 yrs ago and one section developed seal failure. Called VWD and dealt with Erika who was a real pleasure to deal with! I was informed that the window replacement would be covered under their lifetime warranty, and she arranged to have Sammy come to install the new window pane. He arrived on the date and time scheduled, was very competent , professional and pleasant. He went over and above expectations offering advice and answers to my many questions! I highly recommend VWD to anyone interested in replacement windows-great quality and more importantly great follow up service !

Approximate cost of services:
$200.00
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Company Response

Hello,

Thank you for the review! Our factory-trained service team comes with many years of experience. We value quality at VWD, and when a window needs service, VWD does its best to ensure it's fixed in a timely fashion. We are so happy to hear about your experience!

Regards,
Vinyl Window Designs

Mondon
Mondon
0 reviews Sudbury, ON
10/10

Warranty Casement Window Fogging

After installing 15 windows from VWD we had one that fogged during the first winter. Once VWD was notified through our local sales store, they promptly sent Lorne north to perform the repair. Lorne was a top notch technician that went above and beyond to get the job done and went out of his way to assist us with fine tuning our other window issues. Customer service through both him and Erika was a breathe of fresh air!

Approximate cost of services:
$350.00
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Company Response

Hi Mondon,

Thank you for the review! Our factory-trained service team comes with many years of experience. We value quality at VWD, and when a window needs service, VWD does its best to ensure it's fixed in a timely fashion. We are so happy to hear about your experience!

Regards,
Vinyl Window Designs

James Gray
James Gray
0 reviews Sprucedale, ON
10/10

Fantastic service on my casement windows

Last year I purchased windows from VWD. The windows have been fantastic and have great build quality. After installing the windows I noticed that the lights (muntins) were slightly off. After notifying the company, VWD sent two technicians north to adjust my windows. Mark and Loren were fantastic, fast, easy to get along with and followed covid regulations. They made my windows look perfect before I knew it!

I would recommend VWD to everyone.

Approximate cost of services:
$0.00
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Company Response

Hi James!

Thank you very much for such a positive review, we are so happy to hear about your experience with our VWD service team! VWD service technicians are factory trained so they understand every aspect going into our windows. We will let them know they did such a wonderful job.

Regards,

Vinyl Window Designs

Private User
Private User
Private User reviews Webbwood, ON
8/10

window warrantee

I am writing to comment on your serviceman here at my home this past week to attend to a window problem. Loren was very thorough and knowledgeable and completed the job with experience and professionalism. Thank you.

Approximate cost of services:
$100,000,000,000,000,000.00
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Company Response

We are so happy to hear about your experience with VWD service, we strive to ensure our customers have the best possible experience. Our service team is well trained and educated to get the job done as quickly and efficiently as possible.

Mark Toljagic in Scarborough
Mark Toljagic in Scarborough
5 reviews Toronto, ON
9/10

Warranty repair done right!

Steve and Sammy came to our home first thing in the morning to replace a triple-pane window panel that was delaminating from the inside. They were a little early (which we anticipated) and extremely proficient and super tidy. The window panel was replaced in 30 minutes with no fuss and no mess!

The pair worked quickly and quietly, and what really surprised me is that they did not damage the interior window frame in any way. I was expecting to touch it up with white trim paint, but there were no marks. Unbelievable!

We just wanted to express our thanks to Steve and Sammy for their hard work and professional service. They are excellent ambassadors for your brand and we will be recommending VWD to our friends.

Approximate cost of services:
$0.00
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Company Response

We are so happy to hear about your experience with VWD service, we strive to ensure our customers have the best possible experience. Our service team is well trained and educated to get the job done as quickly and efficiently as possible.

Diane and Al from Ottawa
Diane and Al from Ottawa
3 reviews Ottawa, ON
2/10

Honouring Life Time Warranty

Since November 2019 I’ve been attempting to have VWD honour their Lifetime Warranty by replacing a defective sealed glass unit.
Place of residence is Orleans, Ontario which is just outside Ottawa.
After repeated texts, telephone and emails with their Service Department/Manager the work has not been completed.
I totally understand what COVID has created but surely over almost 18 months our issue would have been addressed and work completed.
So much for Warranty when a company won’t honour their commitment.
Cheers. Alcide Belanger

Approximate cost of services:
$375.00
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Company Response

Hi Diane,

I appreciate your review in our service department, I can assure you we are doing everything in our power to ensure everyone's services are looked after. I would like to discuss this in more detail with you and get this resolved ASAP. Please send us an email at info@vinylwindowdesigns to discuss further details on this and we will get to the bottom of this.

Regards,

Vinyl Window Designs.

Private User
Private User
Private User reviews Ennismore, ON
0/10

Warranty not worth the paper it’s written on

We purchased 5 triple glazed windows two years ago, the inside glass of the three is not exposed to elements from outside or inside the house. The middle glass has developed a crack from the top and progressing diagonally down towards the opposite bottom corner. This is not through misuse or any fault of ours yet they refuse to work with us to replace it. They have only supplied the size specifications to us to go on our own to find someone to replace the glass. If we do that, the seal will be broken and the warranty, such that it is, only covers the vinyl and the seal? What kind of reputable company leaves clients twisting in the wind like this, not knowing what to do? Terrible to take peoples money, tell them they have a warranty, then say, oh but that isn’t covered? Please be aware that this is how much they care about their reputation and their customers:(

Approximate cost of services:
$1,128.00
0 of 1 people found this review helpful.
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Company Response

Hi There,

Thank you for contacting Vinyl Window Designs and bringing this issue to our attention, VWD has been in business for over 30 years and I can assure you we stand by our warranty. We want all of our customers to have confidence in our windows and our warranty. I would love to speak to you further about this so we can do everything we can to get resolve this, please contact us at info@vinylwindowdesigns.com. I look forward to hearing from you.

Regards,
Vinyl Window Designs

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vinyl Window Designs Ltd

Vinyl Window Designs (VWD) is a manufacturer of residential vinyl windows, entry doors and patio doors. For over 30 years VWD has built a solid reputation for providing the best quality products at a great value for residential home renovation, custom homes and high-end home developments. VWD builds every component of their window and patio doors from vinyl to glass in our 200,000 sq. ft. facility featuring state-of-the-art machinery and expert craftspeople. We’re driven to provide the best in convenience and performance with their extensive lines of products, upgrades and accessories. Our window products qualify for some of the most prestigious product certifications offered in North America. We are one of the few that have chosen to work closely with the Canadian Standards Association Certification Program in Canada and with both the National Fenestration Ratings Council and with ENERGYSTAR ®.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
New construction windows, retrofit windows, replacement windows, vinyl windows, bedroom windows, bathroom windows, kitchen windows, new construction doors, retrofit doors, replacement doors, exterior doors, patio doors, french doors, entry doors, front doors, vinyl doors, steel doors, fiberglass doors, window hardware, window accessories, door hardware, door accessories, Windows, Bay Windows, Bow Windows, Casement Windows, Sliding Windows, Shaped Windows, Fixed Windows, Entry Doors, Patio Doors
SERVICES
Warranty service, Window Manufacturer
BRANDS
Premium Series, Ultra Series, Plus Series, Builder Series, Performance, 5300 Patio Doors
STYLES
Casement, Fixed, Picture, Double Hung, Single Hung, Double Slider, Single Slider
WEBSITE
http://www.vinylwindowdesigns.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
200
PAYMENT METHOD
Cash or Cheque
LICENSES
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, QAI
MEMBERSHIPS
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, QAI
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Lifetime
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