Walltek Mechanical Inc

Heating & Air Conditioning
739 Kipling Avenue Toronto ON M8Z 5G6
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75%

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Reviews by rating (past 12 months)

Reviews for Walltek Mechanical Inc

Average customer rating:
8.4 10 (19 reviews)

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Me
Me
1 review Toronto, ON
0/10

Bad installation

Home boiler was purchased last year. Installation was wrong no tags no pressure tests and bad workmanship. Boiler started making loud noises Asked walltek to repair these deficiencies and was completely ignored. Now out of pocket another $800 for a different company to repair their bad work

Approximate cost of services:
$8,500.00
1 of 1 people found this review helpful.
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Isobel in Brampton
Isobel in Brampton
5 reviews Brampton, ON
10/10

Gas fireplace replacement

Our 20 year old Valor fireplace was red tagged by Enbridge so we proceeded to check out various Valor dealers to purchase a replacement. We went to a couple of dealers but Walltek stood out from the others with their friendly knowledgeable assistance, not to mention a really nice large showroom. We actually were able to see the fire we liked on site at Walltek whereas not so with the other Valor dealers. Maral on the front desk was extremely helpful and answered my emails quickly and professionally with respect to questions I had. Rob came by a few days ago to assess the existing opening and connections etc. so we would have no surprises on install day. The fire was installed today and looks fantastic. The 2 man crew arrived on schedule and were quick and efficient. The whole replacement was done in an hour and this included a new chimney liner as well as two vents. Our existing only had one. Excellent service. I would not hesitate to recommend Walltek to anyone looking for a new fireplace.

Approximate cost of services:
$3,500.00
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Jordan in Toronto
Jordan in Toronto
2 reviews Toronto, ON
10/10

Natural gas fireplace installation

We were very pleased, from beginning to end, with the quality of (and services performed by) Walltek.

We had a Valor natural gas insert installed. The installation team, comprised of Andrew, George and Sacha, were punctual, polite, efficient and tidy.

Rob, who sold us on the project and dropped by after the installation to ensure everything went okay, was knowledgeable and friendly. The project was completed at the agreed-upon date and price.

I have no complaints and thus would enthusiastically recommend this company.

Jordan

Approximate cost of services:
$5,700.00
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melissa prokopy
melissa prokopy
3 reviews Toronto, ON
10/10

Ductless A/C - A great experience!

We called upon Rob to quote us to replace our 15 year old ductless air conditioner. He was by far the most responsive to our requests for quotes and came by on a Saturday morning. Not only was the quote competitive with the others we had received - We really appreciated Rob's ability to explain our options and work with us to find the best fit for our family. Our new AC was installed just in time for the hot weather!

Approximate cost of services:
$3,500.00
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Denise
Denise
2 reviews Toronto, ON
10/10

Air Conditioner/Heater Units purchased

I was a customer with Walltek for many years and was generally pleased with their service. It was a frustrating incident with another company that really proved to me how supportive Walltek really can be. This other company threatened to cut off my gas service over a bylaw change. Rob of Walltek was there for me advising and guiding me every step of the way. He even went further by contacting the people I needed to deal with and by taking care of all the necessary paperwork. Thank you Rob!

Approximate cost of services:
$28,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Brampton, ON
0/10

In store purchase

Went to the store and asked about a remote for a fireplace. I ended up purchasing a remote but when I got home I realized it wasn't exactly what I wanted. I went back the very next day to return the remote and they said they don't do returns on electronics. This was never told to me and I even talked to the manager who refused to assist me. Not exactly customer oriented and I will never go back. Stay away.

Re Companies Response - the box is in no way sealed with tape or plastic it is a cardboard box and could have been opened 1000 times before I bought it. To whoever reads this I will leave it to you to consider the ridiculousness of the mangers response and decide if this is a company you would want to do business with. I recommend you go somewhere else.

Approximate cost of services:
$170.00
3 of 3 people found this review helpful.
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Company Response

Hello Private User
Thank you for your review.
It is true, we do not accept returns on sesitve electronics such as a remote control or any other repair parts. However, the manager was going to make an exception in your case, if you had not opened the box and examine its contents. Unfortunately, you did open the box and it would be hard to re-sell it, even if all the content was still in the box and assuming that it was not dropped or otherwise damaged. Which would you prefer, a box with electronics that has been opened and you are not certain of the completeness of its content, or, one that has never been opened since it arrived from the manufacturer?

Christine in Toronto
Christine in Toronto
4 reviews Toronto, ON
10/10

great customer service and pricing

This company was recommended to us by nepoleon. They sell nepoleon products. We have been looking for a new fireplace for our house. For some reason this fireplace installment seemed very difficult we went to maybe 15 different fireplace stores. When we went to walltek we dealt with Rob. He was very knowledgeable and made it seem very easy unlike the other 15 companies we went to. Rob and his team came in to install the fireplace a week later, within a couple hour we had a brand new beautiful fireplace which we love and use all the time. Thank you Rob

Christine & Tim

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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Martin M.
Martin M.
5 reviews Innisfil, ON
10/10

Two Fireplaces

After last year's black out, we decided to upgrade our 2 wood fireplaces to natural gas ones. We reserached on the internet and got 3 fireplace companies to give us quotes. At the end we selected Walltek for multiple reasons: their quote was very competitive, Rob was extremely knowledgeable and made many suggestions, as we were also renovating our basement, that werre very pertinent and Rob was very professional as he visited our house many times before we finally signed the contract. His team installed the first floor fireplace at the agreed upon time and the installation was perfect. No mess and no issues. Rob personally stopped by to show us how the fireplace works. FOr the basement, they delivered the hardware and the installation was done a couple of months later, again flawlessly. I was very satisfied with the whole experience and would highly recommand Walltek.

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Lisa Chanady from Etobicoke
Lisa Chanady from Etobicoke
5 reviews Etobicoke, ON
10/10

Fireplace Installation

I had used Walltek about 8 years ago to install a gas fireplace so when we wanted to get a 2nd one, we called them. Rob came to the house, looked at the scope of the job, made suggestions and provided us with a quote that we felt was fair based on the amount of work required. When we were ready to proceed, they came out promptly and did the installation as they had indicated. The work was done perfectly and we are thrilled with this fireplace. Around the same time, we had an issue with our furnace and called them. Not only did they quote us much lower than Direct Energy but they were able to come out the next day to fix it. Great job!

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Andrew from Mississauga
Andrew from Mississauga
2 reviews Mississauga, ON
10/10

New HVAC system

We were extremely pleased with Rob Shams and his crew. They were quick, courteous, and very knowledgeable about the products. We also found the company to be very responsive to new/additional questions and queries about their products.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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