Our A/C broke down during a significant heatwave. Infiniti were the first guys to respond from Homestars, and after talking to a couple of companies, they seemed like the best choice.
They certainly were!
The initial service call was done the next day, and the tech (Hesam) was very thorough and knowledgeable, and willing to explain everything that he was doing to the depth that I desired. He gave us some tips and said that he would recommend trying to keep the A/C unit going as long as we could, and that it might be able to last through the summer. I appreciated the honesty and the attempt to reduce costs for us. However, as it turned out, the heatwave progressed, and the A/C didn’t make it.
Farhad provided us with the options for replacement, and then came out to the house to discuss them after we had had time to digest the choices. His explanations of the tech specs and appliance operations were clear, and in-depth enough to ensure that I could make an informed choice.
When we opted for the replacement of both furnace and A/C, they were able to schedule us within two days, prioritizing us because of the fact that we were without cooling capability.
The install was a challenging one, as our house is about 100 years old, and had some issues with the location of the furnace and pipe fittings, and Hesam and his assistant were at our house for about 11 hours on a Sunday, trying to get it done so that we could have a cool house for our dog (who had just come home from a life-saving emergency surgery the day before). A part broke at the last stage of the install, and they were willing to stay as long as it took to get the job done, but we told them that it was fine and we would be alright, so they were back in the morning to finish the job.
The entire process, from start to finish, was highly professional, with a truly uncommon level of service and support. The price was excellent, and they discounted our initial service call from the final price. I would recommend these guys to anybody, anytime, and I certainly intend to use them again myself for maintenance or any other repair/replacement work that we might have.
- Approximate cost of services:
- $7,500.00
- Company Response
Hi Brennan & Andrea,
Thank you so much for your kind words and for trusting us to take care of your HVAC needs.
We are working hard to build a business built on honesty, integrity and fairness. We try to treat our customers the same as we would our own families. Customer service and a good reputation are critical in today's business world. We truly appreciate the time you took to write this review for us.
We look forward to serving your family for years to come!
Team Infiniti HVAC GTA