I recently hired Nusite Contractors to address a persistent leakage issue in part of my basement, and I am extremely satisfied with their service. From the initial free consultation to the completion of the project, they demonstrated professionalism and expertise that exceeded my expectations.
During the free consultation, Justin the project manager provided a thorough analysis of the situation and presented various options to address the issue. What set them apart was their commitment to transparency, explaining each option's pros and cons, including the choice between internal and external waterproofing including what to expect in terms of timeline and expenses. This information empowered me to make an informed decision, and I ultimately chose external proofing.
The work crew was punctual, completing the project on time and leaving the work area impeccably clean. The attention to detail was evident from ensuring there was no debris left behind and making sure they cleaned up an stray mud spots of my next door neighbour's wall to re spreading gravel in the work area.. Throughout the entire process, Justin consistently kept me updated on the progress, so I could continue focusing on my work duties while the work was going.
Since the completion of the waterproofing project, we've experienced several heavy rain days, and I am happy to report that the basement remained completely dry!
In terms of payment, the company's contractual terms were clear and fair. The entire process, from consultation to completion, was seamless, and I felt reassured by the company's commitment to professionalism and customer satisfaction.
I highly recommend Nusite Contractors for their outstanding service, knowledgeable team, and effective waterproofing solutions. They have not only addressed my immediate concerns but also provided peace of mind for the long term. A big thank you to Justin, Karel and entire team for a job well done!
- Company Response
We're thrilled to hear that you had such a positive experience, and we truly appreciate your valuable feedback. Thank you for entrusting us with your waterproofing project and for taking the time to share your thoughts. Rest assured, we will make sure to pass this feedback along to Justin & the team!
All the best,