I also had a negative experience with this so called repairman Simon when I called this company regarding my washing machine. He was not even there 5 minutes and did not take anything apart to investigate, just turned the machine on and listened for a few seconds then said the motor needed replacing at a of cost $600.00. When I asked how he could determine this without any further investigation he simply pointed to his head. A friend who is not a repairman later checked out the machine and found nothing wrong with the motor so I called the company back and once again heard from Simon who now claimed the transmission was on it's way out. My friend has since repaired the machine by replacing the brake at a cost of under $200.00 and I have done several loads of laundry since.