Abell Pest Control

Our basement suite had cockroaches and this company was chosen because of the solid reputation and good stories I'd heard of their service from friends and coworkers. My place of employment also used Abell for their pest control needs, and their professional services were always appreciated. The price was fair, they offered a three month guarantee on their work, the tech was friendly and humorous and they were punctual.

I've used Abell PC twice in the last year for 2 different properties, their treatment works and is effective but they have to improve their end-user customer service experience. I did not feel well informed about their treatment, they did not make too many recommendations on how I can prevent the pests from coming back in and I felt like that there should be more focus on pest elimination in addition to pest control. I'm satisfied with their work and would recommend them to anyone who wants to get rid of their pests as their products do work.

Paid$400(!) bucks for mouse problems. Mice weren't interested in bait and weren't being caught in traps. Each time I called Abell they said they'd "page the technician" who never phoned back. This went on for three weeks without even a call back. Meanwhile the mice are partying nightly in the kitchen! Today I called and they said the reason no one called was because the tech is no longer working in my area... blah... blah When I told them I just want to cancel my contract and after putting me on hold for a while said so-in-so is on the other line and will get right back to me. I'm still waiting...

We were told someone would be there at 10am and be done by 12pm. The tech's sheet said he was to arrive sometime between 10 and 2pm which could have resulted in my family retuning home to soon and then getting sick. There was a last minute scramble to get him there (over half an hour late). No instruction was given in regard to prep ie. moving furniture, cleaning out cupboards, remove pets etc. My wife was running around at the last minute trying to prep the house when she was home alone with two babies. When I called to complain, they put the rep. on the phone who then proceeded to argue with me and insinuate that I was not being truthful even though I had the notes from our original conversation in front of me.
The tech was nice and understanding to my wife when she was upset, that's the only reason I gave them a rating of 1.

Zhang from Abell was recommended to us by a colleauge. He has done a great job for the last 2 years and I would recommend him to others. He does our basic pest control maintanence (traps, etc.)