Verona Tile

Tile & Stone Contractors
Toronto ON
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HomeStars  >  Tile & Stone Contractors in Toronto  >  Verona Tile  >  3 showers 2 tiled floors and 2 kitchen backsplashes
9 reviews Toronto, ON

3 showers 2 tiled floors and 2 kitchen backsplashes

Verona Tile
Giulio did 3 showers, 2 bathroom floors and 2 kitchen backsplashes for us. He was professional and punctual. There were no issues until 3 weeks after the job was done, we got leaking in the basement ceiling and immediately called the plumber. The plumber came and investigated his own work to find out later that Giulio had not caulked the shower on the main floor which resulted in the leaking in the basement ceiling. I immediately informed Giulio of this who responded, “oh I thought you guys were not moving in for few more weeks, so I didn’t bother to caulk it!” He took no responsibility for the error much to my surprise. 2 months later, the shower in the basement started leaking. He did not respond well. He did not tell me when he would be in as he was busy right now!! Now this was a leaking shower in my world that needs attending to immediately however, he told us he would be in when he had some time. Days passed and eventually I had to call in someone else. This gentleman told me that the tiles on the shower floor were leaking and would need to be removed and replaced. When I confronted Giulio, he said it was not his fault and that “I was lucky he responded to me at all as most contractors would not.” More shock and awe!! Then to save on money I removed the shower base & the tiles myself. The new company also suggested that I remove several tiles up the wall so that he could extend the base etc. I did this and again more shock and awe to find out that the tiles were not even completely covered with adhesive (see photos) and to add insult to injury there was no adhesive on the wall either!! I discussed this with Giulio who and I quote stated “I think it best if we stop all communications.”

The new company warned me that if he has done all your tiling work like this it will eventually leak and cause a lot of damage. I cannot afford to do this immediately & I am having some random tiles removed from the other showers to see if it has been installed properly. In the meantime, it is very disheartening that people come into your home take your hard-earned money and not do the job right. So sad. I do not recommend this company.
Please note that the tiles in the photos were just removed from the shower wall!! 1 did have a blob of adhesive only!! And if you look closely you will see the wall has zero adhesive. Such a shoddy job. And I may have to redo and pay again for a job already done & paid for. I want to cry. And God knows how much damage has already occured!!

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Company Response

I always endeavour to work with all my clients in a professional and timely manner, with the utmost of honesty, quality and integrity. Most of my reviews are excellent with an impressive 42 perfect 10/10 reviews!!!! It's so unusual that your experience is so different from the experience of all of my other customers whose reviews you can read.

Of course all reviews are important to me and I regret that your expectations were not exceeded. My work and customer satisfaction is my number one goal and this review in no way reflects the work I do. It would seem, based on all your reviews, that most of the contractors who worked on your house received an unfortunate rating of 0/10 which seems quite unusual. (I should also mention that a second 0/10 review was posted for Verona tile by you under a different name as investigated by homestars and was immediately taken down, EXTREMELY dishonest and spiteful in my opinion.)

One of the contractors that did work at your house actually reached out to me and was dumbfounded as to why he, myself and other contractors received these poor reviews. It is obvious you are on a mission to destroy the reputation of not only myself but the other contractors that worked on your project. In conclusion we at Verona Tile take pride in our workmanship and customer service.

Thank you kindly,
Giulio Martino
Verona Tile