We hired metrowide to pave our driveway and repair an existing retaining wall. The contract was signed in late july and completed november 10. The job was delayed to some degree by repairs we had done to our leaky basement. I made countless phone calls to Joe asking when the retaining wall and driveway would be completeted;
and his response was -should be there later this week-or first thing next week-but it didn't happen. When his crew did show up to repair the retaining wall,they didn't bring the tools or rebars and I had to drive to Rona and get them myself. I was frustrated by this companies lack of concern and poor communication towards us -the customer. Just a phone call either way to let the consumer know their intentions would be appreciated;and mean it.
- Approximate cost of services:
- $2,500.00
- Company Response
It's too bad this client forgets to mention that we told him the wall he
hired another company to build was not very good, and that it would take
re-bars to complete properly.
It is also too bad he does not mention that we communicated very often,
and that the repair was charged at a minimal rate of $ 150.00 because
he offered to pick up the re-bars.
Tools? don't know what you are talking about, client indicated to me
personally that he was pleased with the work that had taken place,and
never indicatd any dissatisfaction.
Guess you can never make everybody happy, and maybe, mind our own
business and not commend or make suggestions to help out our client.
In this case, it did hurt us didn't it.Joe.