I have to say I felt so much gratitude to the owner as well as his assistant, his son, who came to help deliver my very heavy Abusson rug I have had for over 50 years. I loved it back then and still love it today even more, especially since he delivered back to me the most excellent cleaning job that rug has ever had! I would highly recommend their services as I truly believe they will clean a rug better than any other company I have ever used! If you have a much loved rug, that needs a cleaning, rest assured that if anyone can get it as clean as is humanly possible, I have no doubt in my mind, it will be them 5 stars+++ for their results and service. Absolutely Impeccible!!