Have used this company for about 6 years with no issue and liked to help youth so went with this company. You get a different crew each year. Each crew was different each year but similarly good in their window cleaning service.
This year the crew showed up and seemed to not really know what they are doing. Also from outset demanded a cash payment and asked for double what the quote was. Then I argued told them that was wrong but then they lowered it but it was still higher from the quote that was given by about $50.00 difference. Because they were young we thought ok maybe it is because it is a pandemic there is extra charge. We had to pay upfront. 2 bad signs. Then they cleaned missed a bunch of windows, didn’t clean the frames as per usual and just left without asking for us to check for any missed before they leave!! So I called the guys cell number from when he called to say he was coming. They came back next day and did what we said but still didn’t go back and clean all frames.
Worse still, months later this crew’s manager calls us to say we never paid an etransfer and the payment is still due!!!! Manager was unaware of them charging cash. He apologized so many times and said he wants to make it better. I asked for a free wash next year or discount. He said he can’t do that. I told him he lost us as customers