From the moment we spoke, to the moment we met Marco, we knew his product was far superior to the other 3 who visited that same day. Even one of the salesmen who came after Marco noticed his vehicle and came in and asked he was here and just packed up his stuff and said, I can't complete!!! That blew us away. Needless to say, he was wonderful to deal with. The installation went well, although it did take longer than usual. Marco did not do the installation, it was another fella and he liked to chat so it took much longer. We did have a couple of concerns and Marco dealt with them right away. When by accident one of the shutters broke, it was a quick email and Marco was here a couple days later to repair, no questions! That's the SERVICE I WANT!!!! It's the after the job is done, how do they treat you......I CANNOT SAY ENOUGH! CALL MARCO and NO ONE ELSE!!!!!!! You won't regret it. And for some of you peeps, listen, wood is not perfect so therefore you will have flaws....just like us humans, we all have flaws that make us beautiful!!!