I bought a Maytag dishwasher and extended warranty from The Brick. The warranty provider is TransGlobal Services. I have had nothing but problems with the unit, therefore, I had to call TransGlobal for repairs on many ocassions. TransGlobal took 2 days before they were able to come to my house to assess the problem. When parts had to be ordered, it takes nearly 2 months for the parts to arrive and another few days for the part to be replaced in my dishwasher. I spoke with the technician, who is an independent technician contracted by TransGlobal, who advised me that the part actually arrived about a week after he had come to my house to assess the problem, which means that TransGlobal had been giving me the runaround for almost 2 months blaming backorder issues with the manufacturer all the while they actually had the parts from the manufacturer. I threatened to sue TransGlobal if they did not fix my dishwasher ASAP after which they called me saying that the parts had arrived and were ready to be installed. Bottom line, I would not recommend this company to anyone. Before purchasing an appliance, ask who the warranty provider is. You are better off buying a new appliance than to have a warranty with TransGlobal. Caution - The Brick uses TransGlobal as their warranty provider.
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- Company Response
I am sorry but I was not aware of this website until just recently. Please feel free to contact me at 780-930-5053 or firstname.lastname@example.org so I can look into your concerns and resolve them to your satisfaction. Thank-you Stephanie MacDuff Senior Operations Supervisor TransGlobal Service