Trans Global Services

Appliance Repair
Edmonton AB T5M3Y6
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1 review Port Alberni, BC

Maytag Dishwasher

I also bought a Maytag dishwasher from the Brick. Like the other post, it broke down, it was fixed all in good time. The last time, oh my god, it was a dreadful experience, like the first post, I called a service provider, they said it was the control panel and the part was on back order, a month later after many calls to Transglobal, the service provider phoned and said there is no part in Canada or the U.S. Then suddenly a part showed up in another City. Many times they said they would look into it. A transglobal rep said the same line over and over. The latest call was the awefullest, she went on a long tirade, raising her voice and was totally angry at having to tell me what has been done (which was nothing). Finally, spoke with a decent rep who actually wanted to help. They said the part was back east, and for the service provider to get a hold of it. Hope that it comes in soon. Or was it just another line to get me off the phone. If your buying anything over $300 or higher, get extended warranty, ask who carries the warranty, are they in your province, "before" you pay your hard earned money for it. Once they get your money that's it, they won't care if your machine breaks down any more, its out of their hands and in the hands of the warranty carrier, who'll fight to the ends of the earth not to help you.
Addendum Dec 23, 2008: Well, it's been since Nov. 17, and a ton a phone calls to Transglobal and still no part, no follow up, nothing since I first wrote the post on Dec. 17, its now Dec. 23rd. I paid so much hard earned money for a larger size dishwasher, I thought it was going to be great with a Maytag that I bought at the brick. Bought extended warranty, little did I know that the Brick does not cover the warranty, a place I don't know of called TRANSGLOBAL does. I called them every week for over a month and nothing has been done. I hope that someone reads this and takes head to buy their stuff at a reputable dealer who covers their own warranty. I would wish this on any one! Shame on you transglobal.

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Company Response

I am sorry but I was not aware of this website until just recently. Please feel free to contact me at 780-930-5053 or so I can look into your concerns and resolve them to your satisfaction. Thank-you Stephanie MacDuff Senior Operations Supervisor TransGlobal Service