Trans Global Services

I moved into a new condo which included a stackable washer/dryer. From day 1, the washer didn't work properly since the start button kept getting stuck behind the panel so I can't select different cycles or wash temperatures. I called TransGlobal since the warranty was with them. A technician called me and scheduled an appointment to come and look at the problem. The day of my appointment the technician called to say he was extremely busy so would I mind describing the problem over the phone. Based on that he diagnosed the problem and ordered the parts. A month later the parts arrived and I scheduled an appointment. The day of, the technician calls again and says the wrong parts were delivered so he would have to order again... another month goes by and finally the new parts arrive so I scheduled yet another appointment. The day of, the technician calls and mentions that the dryer has to be taken off from on top of the washer and everything has to be taken out of the closet and was wondering if that had been done. Nobody in the multiple times I called TransGlobal mentioned that was a requirement and why does he have to mention it the day of the appointment? I can't move the washer on my own and I definitely can't carry a dryer on my own! The technician proceeded to lecture me on the fact that I should have read my manual and that there it clearly states that to service the machine it has to be taken apart and easily accessible. I got very upset because he shifted the blame on me and my appointment was cancelled yet again! It's been 3 months since my first call to TransGlobal and I'm no further ahead than I was on day 1. Terrible customer service if you ask me.