Trans Global Services

I requested for a fridge technician to adjust our fridge door and chicken our gaskets which we installed ourselves. When the technician arrived, he said he does not adjust fridge doors though he did admit it required an adjustment. We asked TransGlobal to send another technician and they now say they dont do door adjustments so we want a refund. no response yet!

While individually, the customer service representatives at TransGlobal are pleasant and superficially helpful, the actual service they provide is less than abysmal. I have been waiting months for a gas range repair. A serviceperson has been to the home twice. They have ordered extra parts twice. The new parts they ordered are sitting on my desk - today I was told that the next possible service date is over 3 weeks away. This is months without a workable oven that is under warranty.
They will respond perhaps that they can't be responsible for service delays due to parts, or due to the manufacturer, or due to the warranty company. These are poor excuses for service that is inattentive, dismissive, uninvolved, sloppy and of poor value, poor quality and not professional. If I had a choice I would ask anyone else.

I have request BBB to strongly act on this business. I did not choose them to service my appliance, but they were referred by my extended warranty company. Call placed 2 months back for my appliance and technician showed up after a week of complaints. Technician did not even stay for 5 minutes - walked into house, opened the refrigerator and told me, I need new compressor and parts. He will order and later they would repair. Two weeks past, but no news. Called them numerous time and they have plenty of story to tell. First - your extended warranty is just approved, your parts been just ordered, your parts are on back order, Oh, your parts here. After 2 weeks of numerous call, another technician came with (supposedly with parts) - this time technician look at the refrigerator and tells me that parts that were ordered are of no use, your issue is different and I will have to order another parts. After technician left, called the office again - and surprisingly she is still telling me the same story of parts on back order from last technician visit. She simply doesn't have any clue on what is going on. When I told her that another technician was here yesterday and he told me that another parts are to be ordered - she was like.. oh ... I see... that parts are ordered. When I asked her the part numbers, she didn't have that information. She says - only technicians know the part number - either she thinks I am fool or she is high on the duty ! But even after didn't knowing the part number, she knew that part is coming in on the exact date. I guess by now you would have known, they run circus and not the business. It is summer and I am without working refrigerator for more than a month now. I would not give them a single star and strongly request BBB to act on this business malpractice.

Almost gave up on my 14 year old dryer. Was ready to purchase a new washer and dryer set for $2400. Had Trans global came out to give me an estimate. Tech Desmond was right on with what was wrong and gave me a quote.
After parts were ordered, a week later Desmond returned and made the repairs. Estimate was the same on the final bill. Dryer should last another 4 or more years.
Thanks Desmond from Trans Global for the Great and professional job.

We have a Jennair inbuilt fridge that has only given us issues from the get go.
But after having Oneiko from tansglobal come in to fix the lights in no time left us with some hope that there are technicians who still know their job HANDS DOWN THE BEST TECHNICIAN- ONEIKO
5 star service , extremely polite and professional please request ONEIKO If you need a knowledgeable technician.
Thank you

PS.MY FRIDGE IS UNDER WARRANTY(I didn't pay anything)
Swati

I am dealing with Trans global through extended warranty from homedepot and I am exhausted! I have them book my service call 4 times so far, and they showed up twice only. Mind you that I am STILL trying to fix the same issue and all 4 days I had to take off without pay! One would think they are saving the money on this warranty but I have lost more in one day that I had to take day off ( because they don't provide you with a timeframe even a night before and call you in the morning 8-10am and inform you of the time of arrival. last two days I am waiting for the tech who weren't even in the country! He called me at 1:30 pm to notify my that he just landed in the airport. Are you kidding me?! Guys, stay away from this company at all costs. It is cheaper to pay for a valid service call out your pocket provided it is around $90. I cannot get ahold of the supervisor or manager either. So frustrating that nobody is willing to take responsibility! I am scratching my head on HOW this company is still in the business as many have mentioned also.

They have not been able to fix a Frigidaire stove for a few months. Once I escalated and talked to the adjudicator who said maybe you are not using it properly . The technician appmt take time to scehdule and the issue again come uo after they have fixed it. Have had a tech come by abt 6 times now. Stay away

Fault code flashing and dishwasher wont run. Leak in a dishwasher. Extended warranty with Leons. Checked it myself first, to make sure it was not loose fitting ETC. Tipped it sideways lots of water come out. Leak for sure. SET UP --- I am asleep from night shift. My wife a typical mechanical numb skull. So, Tech comes by she says wont run. He says OH LOOK the water is off. There you go, I will be on my way. Genius. 2 adults and I cannot get a dishwasher fixed. Tech guy will be back shortly when the fault code sounds off again. I am going to ask for him specifically and meet him in person. I am sure it is not his fault.

Contacted trans global to repair my Samsung Dryer under an extended warranty plan on 2021-11-15, they said they would have someone show up on 2021-11-17. No one showed up. Contacted them again, they said they would have a repair person come in 2021-12-01. No one showed up. At the onset of our issues I notified the company the dryer is smoking and makes a large bang sound like it’s going to go fire.

Contacted their phone line multiple times, representatives are useless. My dryer still isn’t fixed and calling them is basically futile. Worst service I have ever experienced, even worse then Canadian telecoms. Trans global you have outdone yourself.

I waited 2 weeks for my appointment with these people under an extended warranty. I waited all day for the tech (and I work nights atm!!) and he calls to cancel at the last minute and says he needs to reschedule. Its been a week now that they have not even called to reschedule. I dont know how this company even exists after reading their Google reviews. They wont even answer calls from the warranty company or the company I bought the appliance from. I will be filing a complaint and review with the BBB now.