Drain Com

I did research and contacted Drain Com based on their reviews and I was Happy that I made the right choice in availing the services of Drain Com. Mr Serge who inspected the cause of the problem was able to make the right diagnosis for corrective remedial action.He is highly professional.His crew mainly Mr.Dimitris was extremely efficient,cordial and very methodical. His work was very neat and clean. He cleansed the area connected with his work and left it in a meticulous condition.Ms Talin who was my contact at Drain Com was equally efficient in liaising with me and the the team to have a smooth and effective operation of their services. I have a 15 year warranty from them for the work performed. I have no hesitation in recommending them to anyone with a similar problem.

I highly recommend DrainCom! We had them install a new backwater valve and replace the sanitary lateral sewer line from the city line to the house. They are one of the best companies I have ever dealt with. They respond quickly and easily diagnosed the problem. They employ highly skilled workers who arrive punctually and do a superb job. They often go above and beyond the call of duty. They are an absolute pleasure to work with and I look forward to working with them again. We have already recommended them to others!

This is the second time ive used Drain Com for a plumbing related issue. First was for a sump pump replacement and the second for a toilet/septic back up. I really value these guys. They’re honest, caring, and professional. Without a doubt I’ll call them first before anyone else for future issues. I have high trust in them. Thanks to Maria, Yuri, and Val for their help.

Had water coming through my basement floor and tree roots growing in my new house's outflow. Serge came over promptly and was able to diagnose the problem immediately. where other companies jumped to conclusions and pushed the most expensive option, Serge listened and offered many different options. We ended up giving them a big project, but they delivered! Great crew, very professional and we're happy our basement is now dry!

Cracked foundation. They new what to do. Tested everything and gave an educated diagnostic. Offered multiple options. Cheap, medium and expensive. No pressure to do any. They treated this project like it was their house.

Valentin was very prompt, professional, personable and neat. On the first day he did his best to find the leak but it continued. The second day he was able to promptly trouble shoot the situation and solve it. We have no hesitation in recommending this company and Valentin. We found a new plumber for life.

This was actually the second time we went with this company. They did an excellent job with a previous job fixing a drainage issue at the front of our house and installing a back flow valve. This time around we needed to do some waterproofing and installation of a sump pump in the backyard of our home. It was difficult to get to as we had no rear or side access to the area. The only access was through the front basement entrance leading to the yard. There were a few contractors that were hesitant to take the job because of this issue, but DrainCom and their crew said they would make it work. And they did!

The best part about this company is their dedication to customer service and their prompt and professional communication. We live in the United States currently and because of the pandemic, we were not able to come home to be there in person to deal with the renovations.

DrainCom made it very easy for us to communicate and manage the project remotely and were very understanding of our situation. We highly recommend this company for all drainage and waterproofing work!

In 2016 Drain Com did extensive exterior foundation waterproof work and also replaced 17' of old ceramic sewer pipe under my basement floor. All work was done very professionally and as promised at the time.

Four years later we found a problem related to their work, it was a simple oversight but required costly excavation and plumbing repairs. Within 3 hours of my afterhours call Serge showed up, he owned up to the problem right away and paid for everything to be fixed to my satisfaction. I couldn't ask for better after sale support than that. I would use these guys again without a doubt. Thanks Diana and Serge for the great response.

Val from Drain Com is a professional. When he arrived to address my issue and saw that the scope was well beyond what was expected - he advised me as to what was involved before he started. I accepted the revised estimate and he spent pretty much most of the day satisfactorily bringing my repairs up to spec. He worked very hard and you can see that he’s very knowledgeable and does his job very well. The project was completed on time, as promised and everything was cleaned up thoroughly with no up-selling.

I’ve been using Draincom for the past few years now this company is definitely my GOTO guys for all my plumbing needs - for both residential and commercial jobs. Everything on the team seems to be very knowledgeable, friendly and helpful. Again there’s no other plumbing companies I would use other than Draincom.

A special thanks to Santina & Vlad as well for always being there to address all my plumbing needs!

Service and staff excellent, knowledgeable and hard-working. Thanks to Santina, Serge, Peter & Vlad, work coordinated and done quickly without a problem. Inside drains and sump pump installed and working well. Highly recommend.