Drain Com

Woke up to my sump pump dying on me and resulting in water overflow from the storm drain. Looked up some companies on Home Stars and came across Drain Com. Reviews looked solid so I called them. Sandhani was quick to help in trying to understand the situation and quickly moved to getting one of the plumbers to contact me. I was called in the next hour or so by Valentin and he was helpful in providing guidance on how to proceed. A little expensive with the cost for parts (I did not do any research on similar models but it was urgent) but I decided to go ahead with the install. Valentin was very friendly and helpful and made sure to take his time in installing the unit properly. As soon as Valentin left, I had a small issue with the unit and Valentin was quick to offer to come back and immediately looked into it (not fault of install or unit). I had a great experience here and will be utilizing this company in the future for any other plumbing related matters. Thanks!

Came promptly. Diagnosed issues right away with camera in the drain and fixed/flushed the clogs under the house. Suggested and quoted further measures that needed to be done. Great service and knowledge. Would use them again.

Estimator came is at 7 pm in a Saturday and explained what is to be done. On Tuesday the work was done very professionally and ahead of schedule Perfect. No issues or hassle about payments

I have used Draincom in the past and Valentin always provides excellent service. He is a skilled professional, completes work in a timely manner and offers great advice. Very pleased with the installation of bathroom sink and faucet, it looks and functions perfectly! Customer service is also courteous and easy to talk to. Thanks Valentin and team!

I had a Victorian style tab faucet leaking. So I hired DrainCom to replace the faucet for new one. The new Victorian faucet I purchased was a different from the previous one. It could be a challenge to replace it because it requires more openings in the tub. However, Sergey did a great job customizing and adding one more opening in the tab. We also went to Rona to purchase additional connections and pipes to make it works. The installation was completed even I did not believe it would be possible. Such a professionalism and going above and beyond. Going forward I am recommending this company to my family and friends.

My shower faucet was broken, so needed repair. Called DrainCom and asked for Val to set up appointment. Val did some repair work for my kitchen pipe a year ago, and his fix was truly a fix, and no more leaking water. This time Val arrived on time. He always put on shoe cover before entering house. He fully examined current shower faucet and explained the work needs to be done. He really knows all plumbing products. It wasn't a quick replacement, complicated with cutting pipes and reconnecting and sealing. Impressed by his quality work and professionalism. After repair he also cleaned debris and ensured everything was in order. Highly recommend Val for his master plumbing work. Company's supporting staff are very friendly and willing to help.

Valentyn arrived almost immediately when we called with an emergency. His work was efficient and the work quality was excellent! He had all of the parts in hand to replace some old fixtures, and was able to make repairs. Valentyn left the worksite neat and tidy when the work was completed. I would strongly recommend Valentyn and Draincom for anyone with plumbing or drainage concerns.

John W. Leaside

Had exterior waterproofing done on my detached home, both sides of the house, the week of July 16-19, 2019 . Alex estimated our job and he was very thorough, professional, and knowledgeable. We chose DrianCom based on positive reviews, thorough assessment of our job, and best quote (obtained 3 quotes in total). It took 4 days to complete our job. The crew of 3 worked very hard and long hours. The crew was very polite, professional, and cleaned-up nicely at the end of each work day. We highly recommend DrainCom. We had a very positive experience. If you choose DrainCom, please treat the crew well, especially if they are working outside and in hot weather - offer drinks, buy snacks/food (i.e., Tim Horton's, Pizza), and offer them to use the washroom. Thank you DrainCom for your excellent customer service.

Marta & Robbie

I was impressed!!! In short period of time, price twice as less as any other companies offered.
AND THE MOST IMPORTANT FOR ME - ACCURATE see photo ( they put tarp on my driveway before start digging, and removed after, so driveway was as clean as before) AND PUNCTUAL ( promised to start at 8:30am so by that time they started, promised 1 day -DONE in 1 day).
RECOMMEND to everyone! QUICK, EFFICIENT, ACCURATE, GOOD PRICE!
P.S. Anyone , please E-mail me for more info

I had water overflowing from one of the open pipes in my laundry room so I called Draincom to take care of it which they did this week. I was told they would have to remove the tiles, dig a hole to find the pipes and fix whatever they find. Since they didn't know what's going on below the tiles/floor and how deep they would have to dig into it, they said it would take all day to complete and gave me an estimate of just over $2000.

When they removed the tiles, they discovered an existing pipe. The area around the pipe they found was about 1 by 4 feet and only half a foot deep. The pipe was clogged so they decided to replace it and fix up the connections. This was much easier than they and I anticipated and the job took only half a day to complete (they started at 9am and left at 1.30pm.

The 2 guys who performed the work were very polite and did an excelent job.

There was a disagreement regarding the pricing since the entire process took much less time than anticipated but the company was able to work it out with me.