Drain Com

Several weeks before calling DrainCom, we noticed a leak in our basement. Because we couldn’t identify where exactly the water was coming from, we decided to wait to see if it happens again another time. The next time there was heavy rain the leak appeared again, only this time much bigger. We called DrainCom to give us a free estimate, since they did some previous plumbing work at our old apartment, and we were completely satisfied. Just as we hoped, Slava – the technician who came for the estimate was able to quickly determine the problem and took the time to explain to us what kind of work needed to be done and what the cost would be. With our approval, DrainCom waterproofed our basement and yet again, we are completely satisfied with how the work was done.

I've never had such a difficult time and had such a disservice done. The company is very good at selling themselves on quality and customer service but the results are very different. I had the entire exterior of my house waterproofed and it was not done properly from start to finish. The delta membrane was not securely placed against the walls and only one coat of beacor was used to protect the walls. The entire job will have to be redone properly in order to ensure there are no future leaks.

I had weeping tiles done and a sump pump put in.. also had my garage floor redone and drain repaired.. the work was done on time and the workers left no mess. When I had an issue or question I was listened to and the situation was taken care of. I was very pleased with the work and the workers.

These guys know what they are doing and they don't rip you off like most plumbers. They have the best drain service price in town. They even gave me tips on how to install my new shower fixtures, for free. You can't beat that.

Eugene quoted for me over a year ago, and although I had to delay the work, I knew that I would call Draincom again when I was ready to have the work done.

To say that I was pleased with the result, is an understatement.

Eugene delivered a fair and detailed estimate on a Wednesday, and answered all of my questions and concerns on everything from what was lurking underneath the concrete, to paying a deposit and the warranty. He told me the job would take 3 days, but allowed for 4, just in case

The crew arrived on Monday at 830, and since they were able to pour concrete right away, were finished by dinner on the Wednesday.

In that time, Draincom manually excavated 23 feet, parged and sealed the foundation, applied waterproof membrane, installed weeping tile, replaced the old drainpipe, filled, compacted, poured concrete, and removed all debris.

Mine and my neighbours property was always fully protected by tarps and the only time the crew asked anything of me was for power (as i don't have an outside plug) and to re-open the water line to my outside water tap.

Draincom even sent someone to re-surface the concrete when I noticed that the alley cats and raccoons had left their paw prints in the wet cement.

I originally had a great concern about this entire endeavor, as my house is about 100 yrs old, but Draincom truly delivered for me.

During the "free" camera inspection of my drains, Slava showed me I had roots breaking through the old tile. His team arrived the next day and worked side by side with Ikor's waterproofing team. No waiting. No disruptions. Just down to business. The guys are polite, friendly and very professional. And they take care of the details...like calling in the city inspector to insure I get the $2000 rebate for root damage. When they left I wouldn't know they had been...except now I can rest easier knowing I won't have a major drain backup. Thanks Slava!

My basement was damp and in need of help. I called several contractors but it was Tony Mears who won the work for Draincom (over those Mike Holmes guys) by being friendly, knowledgeable and willing to discuss options accommodate the particular issues with the location of the walls to be repaired. Ikor came in with a professional courteous team who were done in no time with minimal disruptions to my life. Although no one likes surprises in this type of repair, the "free" camera inspection revealed collapsed drains. Enter Slava and his team. More on that! Thanks everyone at Draincom.

I needed to do basement waterproofing for my house which was undergoing full renovations. DrainCom was a great company to work with. They were very organized and completed the project quickly. I will definitely recommend DrainCom to others!

I’ve been dealing with DrainCom on several occasions already. Whether it’s drain repair, basement waterproofing, or plumbing, DrainCom has the right technicians to take care of the problem. Slava and Yuriy were the technicians that we got to meet and they did the job exactly as we had asked them to. The price was great, and their service was exceptional!

We had a clogged drain problem in our bathroom and the shower would give off a really unpleasant smell every time it was used. We had a technician Igor come to give us our free estimate and right away agreed to fix it with DrainCom. They were very knowledgeable, experienced, and answered all the questions that we had. We will recommend DrainCom if anyone else we know will have a similar problem!