I wasn't sure if I needed to worry about a noise coming from my basement faucet so called Waterworks. Michael came and quickly diagnosed and fixed the issue. I felt he was trustworthy and very knowledgeable. I would happily recommend this company, particularly as other companies, in the past, have tried to upsell or overdiagnose problems, resulting in wasted money. Not in this case. Michael showed me the part that he changed out so I could see for myself what was causing the problem. I would call them again for future plumbing needs.

Amazing service and so kind! Michael is the best. He rescued an earring from my drain in no time and fixed a leaky faucet in our kitchen. He came so quickly and got the job done!

Michael was very quick to get back to me to help fix our garburator.

He is Very reliable and got the job done quickly.

Highly recommend for any plumbing needs!

Main floor toilet leaked into basement bathroom. Called WaterWorks in an emergency late in the day, and Susan booked us for next morning. Brand new toilet and drain pipe (inside the basement ceiling) were installed/fixed over 3 visits from Michael and Alijah (3 visits were needed because we have an old East York house which always presents more problems once you start looking). We are thrilled with the service received - from the first call to WaterWorks to Michael’s and Alijah’s suggestions right through to the after-care call to ensure we were happy with everything. Trustworthy and confidence-inspiring. We absolutely would recommend this company for all plumbing needs!

Michael is a consummate professional. He performs quality work and provides informed recommendations. I have found a plumber that is reliable and that I can trust. I would recommend Michael & the Waterworks team to anyone.

Waterworks has helped us out on several small plumbing jobs. They are professional, pleasant and easy to work with. They show up on time, are efficient and clean up as they go. Highly recommended!

Polite, easy to work with and they fixed the outside shut off that started leaking when it was opened.

Maybe the price felt a bit high, but I didn’t really have a lot of time to shop around. Plus they delivered on their promises.

Called Waterworks to have a leaking showerhead replaced. Person arrived on time, with appropriate masking and shoe covers. Job required the replacement of cartridge in shower taps, which were old and potentially obsolete. Plumber pushed for more expensive option of complete replacement, ($2000 vs. $1200), discouraging any exploration of other options. When asked to report back on whether it was possible to get replacement parts, was informed that a deposit was required for this to occur - essentially committing me to the more expensive option should the less expensive one be impossible.

To their credit - service was on-time and easy to book. Customer service over the phone was also good.

Recently our main floor toilet started acting up and making loud knocking noises whenever it was flushed. We called Waterworks and Michael was able to repair the issue right away, leaving us very happy customers.

We've used Waterworks for every plumbing issue that has come up over the past 10 years (leaky faucets, changing out fixtures, drainage issues and to install a Water Cop system) and we've always received kind and professional service. Michael is truly one of the best and always goes above and beyond.

Alija came to my house promptly after I spoke to the company about a water leak from my basement ceiling. He was very courteous.

The reason for my dismay is the FIXED cost of $700 to investigate the problem. I felt it was exorbitantly high given that he hadn't even looked into it. However, with a leaking ceiling, I felt little choice but to go ahead.

In less than 30 minutes, he found the source of the problem - a leaky water line from the main floor refrigerator. He said he could replace the line for a FIXED cost of $1,000+. This is on top of the $700, and the $40 service call fee. I did NOT proceed with the repair because I felt it was simply not good value for the money.

I usually don't write reviews but this incident really burns me up! I just want others to be forewarned about what happened to me. Thanks for reading.