I called Water Works on Friday 23rd, 2010 in the morning after noticing a blockage in our basement main drain by the laundry. Having had some bad experiences with contractors in the past and loosing a lot of money I was a little apprehensive and distrusting to be honest. Michael was very responsive and showed up when he said.
His team arrived when he said they would and worked diligently all day Saturday. Even though I have given water works a 10 I do have some constructive critism however. There was a language barrier with the team on site and myself which prevented me for getting an understanding of what was being done and why and it did cause some concerns and problems. Also part of the job included removal of an old laundry sink and re-plumbing in a new one @ $1422.07, I did end up stopping this part of the job as I thought this was rather excessive and my expectations were not met. My point being I think Michael should break down his price structure for each category of work so the customer can understand the exact cost of things, for example I would have never paid $300 to remove an old sink had I known. I ended up buying my own sink and plumbing it in myself.
Having said all this I can see Michael takes pride in his work and cares about his customers. I think he shows great integrity, something rare in the contractor business hence why I will use him again and why I rated Water Works a ten. His prices are on the high side but he was willing to work with me a little bit on that. The bottom line I trust him and will use Water Works again.
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- Company Response
I really appreciate the fact that you kept your word and gave us this review.I do understand that getting a quality job done always costs real dollars.If you read some our other reviews,you will notice that our integrity rises above the dollars and cents.We always treat people with utmost respect and consideration especially when they are in a difficult situation as yours.We looking forward to serving you in the future.Thank you for honest and detailed review.We do appreciate your business,from all us at The Water Works Plumbing Inc.