Waterworks Plumbing & Drains

Plumbing
1212 The Queensway Ave Toronto ON M8Z 1R8
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Happy
Happy
6 reviews Mississauga, ON
2/10

Water Leak from Kitchen Refrigerator

Alija came to my house promptly after I spoke to the company about a water leak from my basement ceiling. He was very courteous.

The reason for my dismay is the FIXED cost of $700 to investigate the problem. I felt it was exorbitantly high given that he hadn't even looked into it. However, with a leaking ceiling, I felt little choice but to go ahead.

In less than 30 minutes, he found the source of the problem - a leaky water line from the main floor refrigerator. He said he could replace the line for a FIXED cost of $1,000+. This is on top of the $700, and the $40 service call fee. I did NOT proceed with the repair because I felt it was simply not good value for the money.

I usually don't write reviews but this incident really burns me up! I just want others to be forewarned about what happened to me. Thanks for reading.

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Company Response

Dear Brian Sakamoto

After reviewing the invoice, we realized that we made an error as to which task code from our company price book pertained to your specific job. (plaster versus drywall demo) .We have refunded you the excess charge, and once again, we sincerely apologize for this frustrating inconvenience.

Feel free to give us a call if you need any further assistance, of have any questions.

Sincerely

Michael Yuffa and the WaterWorks Plumbing and Drains team
https://www.WaterWorksCanada.com
416-489-0000