This entry did not meet HomeStars review criteria.
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.
Reviews by rating (past 12 months)
Reviews for Miracle Movers
Sort by
Highly Suggest going with Miracle Movers
Moving & Storage review in
North York
- Approximate cost of services:
- $600.00
Was this review helpful?
Moving & Storage review in
Etobicoke
- Approximate cost of services:
- $580.00
Was this review helpful?
This entry did not meet HomeStars review criteria.
Kitchen Planning & Renovation review in
Etobicoke
- Approximate cost of services:
- $350.00
Was this review helpful?
Moving & Storage review in
Toronto
- Approximate cost of services:
- $400.00
Was this review helpful?
Calgary
- Approximate cost of services:
- $5,000.00
1 of 1 people found this review helpful.
Was this review helpful?
- Company Response
1) At the pick-up location, movers recevied your instructions to move the stuff from the living room (prepared by you in advance) and couch and some miscellaneous items from the basement. Only after they packed everything into the truck, you explained that there are more furniture to move from other rooms and upstairs. The movers had to re-pack the stuff inside the truck in order to optimize the space and make more room for the rest of the furniture. That is why loading took longer than anticipated.
Movers utilized the dollies when appropriate. Everything else was moved by hand as required. Movers also utilized all moving blankets. None of the blankets were left unused.2) Upon arrival at the drop off in Carstairs, since the movers did not know the area, they had asked you where they can buy food. As an answer, you offered to go and buy food for them. The movers did not stop working until you returned with the subs. Being very hungry, movers eated the subs quickly to resume work from a maximum 15-minute break. Because you did not show them the bill for food, the movers understood you did not wish them to pay.
NOTE: please email us the expenses you incurred for food/drinks for the movers and the movers will reimburse.3) At the drop off location in Carstairs, the movers unloaded several items from the truck onto the front lawn in order to facilitate offloading of the rest of the items from the truck. There are some rules and guidlines they follow when offloading. Some items should go first into the residence, the rest will go afterwards. When it started to rain, the movers proceed immediately with moving the furniture from the lawn into the residence. Considering the heavy rain which poored that late evening, removing the stuff from the lawn was a better decision than covering them with blankets which would have costed movers more time and found everything all soaked.
It is worthwhile mentioning that movers had to move everything upstairs on to the 3rd floor. These were stairs of which were had not been advised beforehand. Moving a property of your size up narrow staircases, adds lots of time on to the offloading.4) Regarding payment, as relayed to you in the booking confirmation email, all payments are due prior to truck being completely unloaded. The movers estimated the number of hours they need to complete the move and thus presented you the bill which was charged to a credit card. Since it was beyond midnight, and office could no longer accept credit card payments, movers had to bill you for the extra time it took them to move in the last items. Cash was the only option.
5) Regarding the breaks, please note that according to our FAQ section (which you confirmed you have read), movers are allowed 15 minute break while still on clock. For every 4 hours of labour, movers are allowed 30 minute break which is not billable to customer. The largest break your movers took, was the 15 minute lunch break.
6) Please, note that we always ask for a list of items or inventory to be moved. It helps us ensure we arrive prepared for your move, as well as successfully coordinate the entire work day. All our attempts to obtain the inventory from you was met with your refusal. Had we received your list of items to be moved, we could have anticipated the labour and advised of a better moving plan. Please, understand that a regular "2 bedroom house with no appliances and exercise equipment" (as relayed by you over the phone) takes on average between 4 to 6 hours and requires a 20 ft long truck. In fact, we sent you a 26 feet long truck which fits a fully furnished 3 bedroom house with appliances and exercise equipment. The movers reported that they had the 26 ft truck packed to capacity. Even William, after loading, verbally acnkowledged to the movers what a good job they did with packing the truck at the pick-up. To load and unload a fully packed 26 ft long truck, with up to one hour drive time between locations, plus long walk from the truck to the building, and stairs to 3rd floor, would naturaly take time and require tremendous effort from 2 movers to complete.
Moverover, considering that our movers start at 8am or 9am every morning, we would not allow for an 11-hour assignment in the afternoon. In fact, movers had the right to stop at 8PM (12 hour work day limit), go home and return next morning to finish the move. Instead, for good customer relations, they chose to stay and complete the move even beyond midnight.7) Regarding the damages which are claimed and shown in the pictures, it is worthwhile mentioning that while some furniture showed signs of normal wear, the majority of the furniture the movers saw on the pictures contained previous damages (including scratches, dents). Although, in such cases, movers are supposed to fill out a "previous damage report", they did not proceeded with it because of two reasons: it would have added time to creat the report and, the owner would normally be aware of any previous damage or poor condition of the items and in good faith would not claim the damages from the movers.
Moving from house into an apartment.
House & Apartment Cleaning review in
Brampton
- Approximate cost of services:
- $300.00
Was this review helpful?
Furniture review in
East York
- Approximate cost of services:
- $438.39
Was this review helpful?
Moving & Storage review in
Toronto
- Approximate cost of services:
- $900.00
Was this review helpful?
- Company Response
We explained to Robert there were truthful reasons why it took 12 hours to complete the move. Movers made two trips from the same pick-up location to two different drop off locations. At all locations, parking was either not available at all or away from the building. At pick-up address, Robert expected the truck to parked on the fire route which is a major safety concern and penalized. Instead, truck parked across the street - the only allowable parking slot. Movers had a fairly long walk both times they loaded. All locations there were small elevators. Movers did not take brakes and did not stop until finished the move after midnight.
More about Miracle Movers
Since 1992, Miracle Movers Toronto has provided thousands of satisfied customers with customized, comprehensive moving services across the GTA and Canada. Whether you're one person moving into a bachelor apartment or a midsize company moving 100 employees into a new office, our experienced, enthusiastic staff is ready to help you out.
In addition to providing basic transportation services, we can visit your home or office before the big day to plan the most efficient move possible, create a floor plan of your new destination so that you know precisely where your items will go, and even help pack - or provide boxes, padding and plastic wrap if you'd rather do so yourself. With satellite offices across Canada and partners around the world, we can then accommodate moves of any distancccommodate moves of any distance to any destination, including the USA.
At Miracle Movers Toronto, we pride ourselves on providing outstanding customer service: more than 80% of our customers are from referrals! Call us for free advice and quotations today!
We're social:
https://www.facebook.com/mmovers.ca
https://twitter.com/MiracleMoversCa
https://www.google.com/maps/place/Miracle+Movers
- CATEGORIES
- Moving & Storage
- SERVICES
- Residential moving services. Packing services. Local moving. Long distance moving. Cross border moving. Office relocation. Furniture packing. Packing supplies. Storage. Last minute moving. Flat rate quotes.
- WEBSITE
- https://www.miraclemovers.com/
- YEAR ESTABLISHED
- 1992
- NUMBER OF EMPLOYEES
- 75
- PAYMENT METHOD
- Visa, Master Card, AMEX, Interac, cash
- MEMBERSHIPS
- IAM, BBB, CAM
- LIABILITY INSURANCE
- Yes
- WORKERS COMPENSATION
- Yes
- PROJECT MINIMUM
- 2 hours
- BONDED
- Yes
- WRITTEN CONTRACT
- Yes