We called Markham Garage Doors for help with our garage door and we were extremely happy with the price, professionalism and friendliness of everyone we dealt with. If I could give more than a 5 star rating I would and wish every business was owned, run and staffed as they are.
(Please read long version below for critical learning opportunity.)
Long Version With Critical Information:
Upon returning home from a drive at 9:30 pm on a weekday we heard a loud bang when our garage door closed and knew something was broken. We went to Homestars for our our best options. Markham Garage Doors came up as a contender and we called the number which sent us to a call centre. The call centre said someone would be at our home first thing tomorrow morning.
The next morning the technician called and said they would be here at 8:30am. Fortunately for us, at about 8:25 Chris Dale (owner or Markham Garage Doors Ltd) reached out to us via the Homestars chat to see if we were contacted and we said yes. It was at that time that Chris explained whoever was due to arrive was not from his company and an imposter. He started to explain that there was an issue with the call centre and somehow his jobs were getting referred to other unaffiliated technicians who were doing poor jobs, overcharging and getting many complaints. He explained that anyone form his company will be driving a vehicle identified by Markham Garage Doors. My wife immediately called that technician back to cancel him and he was angry and asked why as he was pulling in to our driveway. My wife said we wanted Markham Garage Doors due to the reviews we saw and he kept saying “I’m a technician”. He pulled up in an unmarked minivan and speed off when we said we will not open the door.
Chris was still in the phone with me and said he will send out a gentleman named Ryan. Within 15 minutes Ryan pulled up in a Markham Garage Doors pickup and treated me like a friendly neighbour as well as a customer. Within the hour our garage door springs were changed and working better than they were before they broke.
Bottom line, Markham Garage Doors Ltd., Chris and Ryan surpassed all our expectations and despite the side drama, have a new and loyal customer who will not let anyone else on their driveway unless identified as Markham Garage Doors Ltd.
Thank you Chris and Ryan!!!
- Company Response
Thank you for your wonderful review. Sorry about the Drama, but it is important to note we do not have a call Center and our staff answer every phone call in our hours of 7:30 am to 5:00 pm. We always send a black labeled Markham garage doors truck! Always. Please watch out for after hours call centres claiming they are Markham garage doors. They are not!!!!! It's too bad companies need to steal our name to try and get business. HomeStars should ban them!