This is my second review for Delroy. I had written a very favourable review in the past but since then things changed. I am very disappointed in the latest service i have received from Delroy. Unfortunately, this time i cannot recommend his business to anyone nor I will be booking him again.
About 6-7 weeks ago my washer got a leak and I called Delroy to come and fix it. After he fixed the leak and left the place, we've discovered that the machine had become very noisy. We called and asked if he could come back and take a look since the level of noise was not normal not easily tolerable. He said that he would come back later as he was going to be away the following week. Ok, meanwhile we decided to learn to live with the noise until we discovered hard way (after damaging a few clothes items) that the reason for the noise could be related that he swapped the hot and cold hoses! So the items that required cold wash were washed in scolding hot water. We have contacted Delroy multiple times asking to come back to fix the issue but he either would not answer the calls/texts or promise to come sometime on Sunday (Thanksgiving weekend) and never show up and did not answer when i tried to contact him asking to specify time when he would come as I was going to invite people over for thanksgiving dinner! What a disappointment, and I used to be his loyal customer for years. Never will I recommend or use his business again.
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