New Century Maids

House & Apartment Cleaning
Mississauga ON L5A 2X4
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92%

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Reviews by rating (past 12 months)

Reviews for New Century Maids

Average customer rating:
9.3 10 (697 reviews)

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Pixie Schmitz from Toronto
Pixie Schmitz from Toronto
8 reviews Toronto, ON
10/10

House cleaning

New Century Maids is without a doubt the best cleaning service I have ever used. They have cleaned my house biweekly for over 3 years and have always done a spectacular job. They are constantly checking back with me to ensure their service is up to par and I get a reminder call and email 2 or 3 days before each visit. I cannot recommend them highly enough. Thank you

Approximate cost of services:
$130.00
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Company Response

Any way we can help, always here to make things easier for you and your family.

Jamey Thompson from Oakville
Jamey Thompson from Oakville
3 reviews Oakville, ON
10/10

Home Cleaning Services

I use this company for a regularly scheduled cleaning of the home of the CEO that I work for. He is very particular and is very pleased with their work. The service is very thorough and they don't cut corners. The scheduling/billing process is very efficient and organized. The administrative staff are friendly, accommodating and very helpful. I can always count on my reminder email/phone call just in case we need to reschedule. I have recommended them to friends and family and they have been equally impressed.

Approximate cost of services:
$200.00
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Company Response

We understand that having a business of your own it gets very hectic and you have no time for very much, we are glad that we can be of help in some areas of your life.

Paula from Oakville
Paula from Oakville
1 review Oakville, ON
10/10

High Standards

I have been using New Century Maids for the past nine months, their staff spends two hours each Friday cleaning my house. They came highly recommended to me and I have been extremely impressed with the manner in which they go about their business. Staff members are hard working, conscientious and courteous and can be relied upon to carry out the work to a very high standard.

The management of the company are very flexible. On more than one occasion I have requested the cleaner to arrive at a specific time if possible, and this has never proved to be a problem, Iza and Kamila are always there to help me. From my own experience I consider this company to be very professional in their approach to all aspects of their work and I am very satisfied with the service they provide.

Approximate cost of services:
$120.00
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Company Response

Thank you so much, always a pleasure to hear that we do a great job for you and take the stress out of your life.

Sonia from Mississauga
Sonia from Mississauga
1 review Mississauga, ON
10/10

Professional cleaning

I would like to commend New Century Maids on their professional approach and high standard of domestic cleaning. I have found them to be very thorough in working, very accommodating to our needs, honest and most pleasant to work with. Our cleaning crew Ana with her partner go the extra mile to finish tasks and leave the house sparkling. They do a fantastic job; obviously taking pride in their work which is very much appreciated. Great work!!

Approximate cost of services:
$120.00
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Company Response

All of our crews are fully trained in cleaning techniques and are always helpful in little extras you may need.

Ram from Mississauga
Ram from Mississauga
1 review Mississauga, ON
10/10

Referral

I was so delighted when a friend recommended “New Century Maids” I was spending far too much time trying and failing to keep up with the housework. Now I come home to a sparkling house which I am finding easy to maintain between cleans. I wish I discovered “NCM” a lot earlier, would have made my life much easier. Thank You

Approximate cost of services:
$180.00
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Company Response

We are very happy to have you aboard, always here to make your life easier.

Lilian from Mississauga
Lilian from Mississauga
1 review Mississauga, ON
10/10

High Quality Cleaning

I have been using the services of New Century Maids to clean my home since 2010. I cannot tell you the difference this has made to my family life - I no longer have to spend the precious time I have on the weekends cleaning my home. I find that I have much more free time and am able to go away for weekends and have guests without having to worry and stress over cleaning. I am delighted with the quality of service and the overall attention to detail. All rooms are perfectly vacuumed, beds changed and kitchen and bathrooms spotlessly cleaned. The crew also show a high level of sensitivity to how the room looks when they come in to it - they do not move anything out of place. I simply do not have to every worry that they will not turn up for the appointed day or that the service will not be 100%. I have already recommended New Century Maids to another colleague at work and would not hesitate to do so to others in the future.

Approximate cost of services:
$150.00
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Company Response

Having a clean home and not stressing is a big part in being healthy - your mind is at ease and no worries which is one big part of health and having a clean home free of allergens and bacteria is another big factor in keeping healthy.
Here's to your health.
Cheers

homeowner in toronto
homeowner in toronto
2 reviews Toronto, ON
10/10

3 bedroom house cleaning

We have been using New Century Maids to do our monthly house cleaning for several months now and are very happy with the service. Sometimes we're not the easiest clients by having to move our booking date a few times because of our difficult schedules, and NCM are always very courteous and accommodating. Their initial deep clean was fantastic, they got things clean that I thought were impossible. The monthly clean is great for general maintenance. I don't know how they get our basement to smell so good! and they get our stove top way cleaner than I can. Our place gets pretty cluttered and they manage to get it looking great and really clean while keeping our cost down as much as possible. Despite being on a tight schedule the crew asks me to look around and makes sure I am happy and don't want anything recleaned before they leave. The crews they have sent have always been a pleasure to work with. Thank you NCM!

Approximate cost of services:
$170.00
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Company Response

We are happy that we can help and organize the scheduling for you. Our teams are trained in all areas of home cleaning and bring just little bit of themselves into their work.

Tina from Mississauga
Tina from Mississauga
1 review Mississauga, ON
10/10

Many thanks

I have been a customer of New Century Maids since December 2009. I initially asked them to clean my house in Mississauga as I had broken my leg and needed someone to do a deep clean. As the service was so good I asked them to keep coming. At present NCM cleans my home on a monthly basis. I get an all over clean, including my oven, fridge and beds get changed. The service I have received has been great. The girls are very pleasant and efficient. They arrive and leave when they say they will, which with 4 young child is great, as I can organise myself around them. If I ever need to phone the office and I leave a message, one of the ladies in the office always phones back promptly and deals with any query I have efficiently.

Approximate cost of services:
$150.00
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Company Response

Always a pleasure to hear - you can always rely on us to have your home cleaned just the way you like it. Happy to hear that our cleaning teams and office staff have been there to help you out.
Thank you.

T. M. from North York
T. M. from North York
1 review North York, ON
0/10

Apartment cleaning

Horrible! Would never use again. I found them on this site thinking that they would be good, simply relying on their rating. I called them to book a cleaning and, after being put on hold for 5 minutes, I was able to book a cleaning. The cleaners were supposed to be at my apartment at 2-230pm. They called me at 1:15 to say they will be there at 1:30. I rushed home to meet them at 1:30 but they didn't end up showing up anyways until 2:15. They told me they got lost. The two cleaners spent 1.5 hours "cleaning" my apartment. After they left, I inspected their work. I could not believe the lack of care that was put into their work. These people call themselves professional cleaners, yet a child could do a better job. Spider webs were left under my radiator. Feathers from my bird were still left behind. And finally, I took a piece of paper towel and wiped the steps that i had asked them to clean and I couldn't believe the filth. To make matters worse, they even added parking charges to my bill. What a complete waste of money.

Approximate cost of services:
$106.00
2 of 2 people found this review helpful.
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Company Response

We do understand that you were upset about the crew not arriving on time, but you must understand that they did not count on the traffic being so bad they way it was in your area and then trying to find a parking spot was also hectic. We inform all customers that it is their responsibility to pay for parking for the crew - all customers are informed of this prior to their cleaning.
As to your cleaning you had a priority cleaning for 3 man hours (crew of 2 for 1.5 hours) for the crew to do as much as possible in that time frame, we cannot guarantee that all will be done as we do not know what condition your home is in - the crew really did work hard and tried to get to everything but sometimes it is impossible, more time would be needed.

Lauren from Toronto
Lauren from Toronto
2 reviews Old Toronto, ON
2/10

Home cleaning

If you're lucky, you might get a great maid...but I'd skip this company if I were you.

We won't be using them any more. Our first two cleanings were wonderful, our maid Robin was very sweet, and the house sparkled. She moved away and we were assigned a team of two maids. They rushed through and left the house dirty- they left piles of dirt in the corners of the kitchen floor and didn't vacuum the furniture even though I specifically requested that.

I contacted the service and politely explained why I was dissatisfied and declining to schedule another one. Their response: "Very sorry to hear that your last cleaning was not a good cleaning. As to the key you will need to either come by the office to pick it up as we cannot mail out keys in the post."

No concern at all over our bad experience - and now they're being difficult to work with. Isabelle had agreed to send me invoices rather than bill my credit card, and the first two times she did. Now that I gave this feedback, she charged my credit card without my permission, tacked on a 3.5% fee, and said "it is the customer's responsibility to request an invoice" - really? Somehow that was not the case before. I've never heard of a company relying on the customer to request to pay the bill!

We recommended the company to our friends based on our experience with the first two cleanings by Robin, but they ended up with someone else and like us, were disappointed. We're all looking for a new service now.

UPDATE: Isabelle did offer to refund the 3% card fee. My husband and I did not receive any messages via voice mail or email as she states. To be fair, we did not request a re-clean because we didn't know that was an option. I still won't continue to be a customer there, but after this review she did offer to make the refund.

Approximate cost of services:
$120.00
What could this company do to improve their services?
I'd have appreciated some concern over my negative experience, and treat me the same way after I gave feedback as before. I'm very disappointed with the service charge.
1 of 1 people found this review helpful.
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Company Response

We appreciate your feedback on your cleanings and do understand that you had 3 cleanings with our company - 2 of which were serviced by Robin, as to the third cleaning you had not requested a re-do cleaning which you were entitled to for the poor service - we could have sent out another crew if you were not happy with your last cleaning crew instead of jumping to the conclusion that all of the crews do poor work which is not the case.
As to the invoices we do not send out invoices for residential homes only to commercial cleanings - the reason for the credit card being charged is that we had left numerous messages and emails that you had a balance owing from the last cleaning and that if you did not want to incur late payment fees to please contact us - we did not in fact add on any late payment fees to your invoice and when we received no answer from you the accountant had charged the credit card that you had provided us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Century Maids

New Century Maids serving residential and commercial clients throughout the Toronto and surrounding areas. We are an independent local business and owners are in cleaning business since 1996. We specialize in regular weekly, bi-weekly cleaning for house, apartment & condominiums post construction clean-up, move-in, move out, post renovation cleaning, as ...
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