Culzac Heating & Air Conditioning

Heating & Air Conditioning
1305 Wilson Avenue North York ON M3M 1J2
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Vanna in Thornhill
Vanna in Thornhill
21 reviews Markham, ON
10/10

Air Conditioner Repair

Recently, my very elderly parents (living on their own with a caregiver)had air conditioner problems - in the scorching heat. On their own, they got two quotes - of 3,000.00 and 4,500.00 to fix the problem.

They requested my help, which as a physician and daughter, I tried quickly to do, as their health was fading with each passing day. So I went to Home Stars. Now of note, out of my 7 phone calls to Home Stars companies explaining the problem, only 3 ever called me back.

But Dwayne from Culzac called me back right away, even on a Sunday evening. I found him to be very conscientious, kind, caring, knowledgeable,and was able to go to them the very next morning. When there he was very systematic and methodical in his work to find the problem, and fixed it promptly. My parents were so impressed with how efficiently he worked, and how empathically and respectfully he treated them.

And the total to fix the air conditioner? It was 197.00 - WOW. The other two companies were clearly taking these vulnerable elderly folks to the cleaners, which I find quite disgusting. But, as a physician I know from patients the alarming frequency in which this happens, especially with the elderly.

So I tell everybody this story not so much to tell about how my parents were almost scammed, but to tell all of you about how special Dwayne from Culzac was. Dwayne, your honesty, integrity, and of course your extremely knowledgeable, efficient and excellent work that you did was amazing - you are truly a gem in the industry. We don't know how to thank you enough. I have absolutely no hesitation in giving you my very highest recommendation.

Approximate cost of services:
$200.00
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Company Response

Hi Vanna. Thank you for the review and kind words. As soon as you told me your parents age, I took their health into consideration. It is an older unit yes, but its still in working order and the problem wasn't that major. Its unforntunate that there are people out there that rather make the fast money rather than take the time to fix a problem. I'm just happy I could help.