Summary - Good product. Experience installers. Sloppy workmanship. Extra caulking everywhere. Blame the problem on the house first. Work site cleanliness at minimum. Be prepare to be there if service calls is needed. Once is enough.
We had Winford Windows quote for 3 exterior doors quote, based on a friend recommendation. The price was reasonable for a 5' patio door, a standard front entrance and a standard side door. The product is good but the workmanship quality is poor. We are not going back nor recommending it.
The install was done at the end of January 2011. This was huge a mistake, for agreeing to it, because it was very cold. The installer, assistance, was trekking through the house with his boot and did not put down any tarp to protect the floor.
After the completion of work, the installers rush to leave without waiting for inspection acceptance. The patio door was sagging in the top middle frame. The installer blamed it on the house frame being crooked. The screws for the new lock do not sit flush (off angle). Most of the phillips screw head was stripped due to the power tool use. The side door was leaking cold air and the installer said he does not feel the leak. The patio door screen was damage at arrival. The front door vinyl frame was damage.
We called the company to settle the bill and complain about the deficiencies. The saleperson promises to fix the problem.
Waited till the end of March. The answer is always yes "we will get it fix soon" but nothing happen. We called Sawdac to complain which bought immediate action from the business owner.
The missing screen is back. The sagging patio door frame no longer sag. The side door no longer leak cold air. The front door vinyl damage is now covered up. The damaged screws were replaced.
When in doubt, the installer would cover it with caulking. Caulking is laddered generously on everything, including the vinyl frame. It was a learning experience to deal with Winford which I did not enjoy. The services call also caused much inconvenience.
- Approximate cost of services:
- $4,000.00