Foam Comfort Inc.

Foam comfort came and quoted out spray foam in the basement and airkrete in the main walls. Estimator was on time, helpful, and very friendly, and the crew that completed the work was excellent. They taped off all fixtures and finishes, cleaned up after they were done, and did a great job. Great experience, will definitely use them again.

On time, on budget. Good job. I would hire them again. Jennifer Leavitt in the office did a great job communicating throughout. They did some extra work not agreed to in the contract and we deleted some work contracted. It all evened out cost wise. Very happy.

I wanted to use spray foam in my attic renovation & my contractor recommended Foam Comfort. They estimated and then installed in 1 week. The work was done in a morning. The results are excellent with only a minor spot or so missed however the crew were happy to spray some extra areas which weren't even in the quote. They did a good job masking and then cleaning up. Its not inexpensive but its a great product. I would recommend them.

I insulated most of the exterior walls in my renovated basement with Roxul Comfortbatt. However, there were some sections (e.g. rim joists/headers) where achieving the proper air seal would be next to impossible, and other areas where spray foam just made more sense.

After contacting a number of spray foam companies, I decided to go with Foam Comfort based on their experience, customer ratings, and their use of BASF Walltite spray foam. FC's estimate was not the lowest, but it was very competitive.

From the very beginning, I was pleased with FC's professionalism and responsiveness. Kudos to Diane for her excellent back office work and her fast-response customer service.

Through Diane, I was able to arrange an appointment for the job that met my schedule and needs. Even though I was the only job that day for this particular crew, they showed up about 20 minutes outside the stated time window. However, not a big deal since you need to be available pretty much all day for this type of job anyway.

Chris and Wil (the two-man dynamic duo from FC) were courteous, responsive, diligent, thorough, proactive, and just nice guys to boot. And they just did excellent work. These guys don't fool around. Once they were in my home, they got right down to work: consultation, prep, spray, trim, cleanup. It was all done expeditiously and the quality was excellent. They even made some smart suggestions on how a couple of things could be done better than I had originally specified, and there was no extra charge for the added work.

Just a couple of minor complaints:
1) When Dan (nice guy) came to quote on the job, he apparently did not recognize the difficulty of spraying the rim joist above my garage wall (very complicated area with ductwork, drop ceiling, cables, tight corners, etc.) It actually required some extra work on my part to prepare the cavities (I like to do as much myself as I can); and Chris and Wil could not reach a couple of cavities, so I will have to improvise something myself to seal these areas. Chris and Wil really did do their very best to make it work. I don't think anyone else could have done better. I just wish I would have been informed of the difficulty of spraying in that area so I could have made better preparations, or so that an alternative approach (such as using 1/2 pound foam, which expands more than the 2 pound foam used), could have been considered).

2) While Chris did an excellent job of removing the excess foam from the top plate areas of my stud walls without damaging my vapour barrier or tuck tape, it would have been better if the spray foam was put in before I put up the vapour barrier. I spoke with Dan about the sequence of events during the initial consultation. IMO, in light of the scraping/removal operation, he could have recommended doing the spray foam before the vapour barrier for this reason. Luckily, no real damage was done to the vapour barrier, but there is some overspray and it could have caused me some extra work if Chris wasn't so careful and skilled at removing the excess foam.

That said, I would definitely recommend Foam Comfort to family and friends. I have worked with many, many contractors over the years for roofs to basement slabs and everything in between. I wish they were all like Foam Comfort.

Amazing service. Jen and Dan were so responsive, personable and very fair. We called for a touch up of 1 area a year after they did our whole house and they had someone there that day…they quoted within the hour and came back within 2 hrs to complete the 2nd job. I am from a small town and it felt like small town service - honest, genuine, fair and fast! 10+ all the way.

The whole team was great. Dan was very informative and gave me great advice on where I'd get my bang for buck. Jen and Diane were super in coordinating logistics and the crew came in and were professsional and quick. Friendly, fast and fantastic service. Highly recommend.

Hi Jen,
Thank you for another job well done. Your crew was very helpful and knowledgeable and took the time to clarify all aspects of the 2lb foam installation before the work began. When I returned to the site later in the day, the installation was applied uniformly and consistent and clean.
Best wishes,
Robert Ritter,
Ritter Contracting & Construction Management

I hired Foam Comfort to remove existing cellulose insulation and spray Walltite Eco foam as insulation in the top storey of my parents' home, which I am retrofitting to meet the Passivhaus standard. In total, nearly 9 inches of sprayfoam were added to the walls and ceiling (over 4 trips).

I'm extremely happy with the price, timeliness and quality of the work done.

Foam Comfort's costs were extremely reasonable for the scale of work done. Their office staff are helpful, and flexible about scheduling. Their sprayfoam and removal technicians are attentive, friendly and very skilled. Wherever there was a mistake or oversight, they were quick and eager to correct it. Overall, we are beyond thrilled with the quality, price and general experience with Foam Comfort. I will definitely be hiring them again, and recommending them to friends.

However, I cannot in good conscience give Foam Comfort 10/10 due to a very negative experience I had with a single one of their employees. The estimator who originally came out to do our quote, Robert, while clearly knowledgeable, determinedly talked down to me, and when he was not able to convince me of his opinions, he simply made up a quote for work that was different than I had asked for. While this was dissapointing, I would be willing to chalk it up to a misunderstanding. However, when the discrepancy was discovered, rather than apologizing and making a new quote to include the additional time and materials (I would have been happy to pay the difference in time and materials) he berated me for unrelated changes (moving furniture to a different location than originally discussed - something I had cleared with a different employee), accused me of inconsistency, repeatedly talked over me, insulted my intelligence, and told me to "check with an engineer or building science specialist" (I AM a civil engineer with a building science specialization AND I consulted with a senior specialist on this project), eventually escalating to name-calling and shouting.

The company owners (Dan and Jen) came by a couple hours later, and were very helpful and understanding. They were apologetic about the discrepancy and their employee's behaviour, suggested a few minor changes, and we were quickly able to come up with a mutually agreeable new contract to cover the expanded scope of work, which was completed by their very skilled technicians the next day.

I have since hired Foam Comfort to do another coat of sprayfoam, and will likely be hiring them again for exterior insulation. However, I have requested that the company never send Robert to speak to me ever again, and all of my recommendations to friends and family will also come with this one caveat. As far as I can tell, the owners and all of the other employees are a delight to deal with, and they do great work.

The team at Foam Comfort are fantastic and we have used them 4 times now. They are quick to come and look at a job, provide recommendations and then are always able to make the timeframe work. Not only do they use the best products available, they do it competitively. They are extremely careful in making sure that everything is done perfectly and follow up after a job has been completed, is quick and genuine. Every time we speak to Foam Comfort they seem to be 1 step ahead and everyone knows what is going on. It feels like a family making sure that you are treated as such, while providing the best product on the market. We have recommended them numerous times and will happily continue to do the same.

They were great - friendly, professional, and very helpful. They came into my house in the late Fall of 2012 for an initial quote - On time, friendly, very informative. After that initial quote, we were extremely satifisfied and asked them to come back for a more detailed scan of the home. On that visit, they did find old traces of fiberglass insulation in a number of our walls whereby they advised us it would not be financially advantageous to use spray foam insulation. They made a number of recommendations on what we can do so we will pursue this. I appreciated that they didn't try to push things through but put our interest first ahnd came up with a creative solution which we'll explore further in the Spring. Thanks guys!