Foam Comfort Inc.

Insulation
56 McGee Street Toronto ON M4M 2K9
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Insulation
Foam Comfort Inc.
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95%

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Reviews for Foam Comfort Inc.

Average customer rating:
9.5 10 (139 reviews)

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Allan in East York
Allan in East York
1 review East York, ON
8/10

insulation of attic and all headers on all floors

After the initial inspection of our total renovation we decided to use Foam Comfort. The result was exceptional. The foam was installed in areas for example between each header joist in the basement, and second floor. The house has 2 large dormers with no attic space, the foam was also placed between the joists which resulted in a higher R value. The installation was fast with minimal cleanup and does not require a vapour barrier before drywall is installed.

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Company Response

Thank you for your response. I hope that your purchase brings you years of comfort!

Mark in the Bluffs
Mark in the Bluffs
1 review Toronto, ON
5/10

Insulation

Office error in rescheduling job work resulted in being charged for the job in full prior to scheduled start date.
Very unprofessional and lame excuses given. Workers did a good job.

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moneechka Cabbagetown
moneechka Cabbagetown
2 reviews Toronto, ON
1/10

Insulation of external wall

After an initial inspection and estimate, we were informed that removal of debris was included in the process, if not the price, and that it might be an extra $100 or so. They were 20 minutes from the end of the project, and we were informed that the labourer they had working was unable to finish because of debris. even HE said he would do it. but they made us call unskilled labourers who showed up drunk and unable to do it, so what were we supposed to do? we could not get the debris out, so had to go back to them, and they charged us over $250.00 to do something they should have done in the first place as it is part of their installation, and they have people comfortable crawling into tight spaces. basically a terribly run business, and they bend you over a barrel before they charge you up the yin yang for work that should be included.
go elsewhere.

2 of 2 people found this review helpful.
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Company Response

Just to set the story straight.
a. Gave quote for spray foam insulation only. Estimator looked in the space but did not go completely under to the far side of the crawlspace and it was too dark to have complete visibility.
b. Installer showed up to do the work as scheduled. Once inside he did as much of the job as was possible but there was debris impeding his way. We could have easily left at this point and not completed the job and the homeowner would never have known and would not have had to pay $250 to clear out the space. But because we take pride in our work and we wanted to complete the job properly. In order to properly complete the job the debris needed to be removed. As we had booked another job our crew had to move on. We advised the homeowner that once cleared out we would complete. We would not charge any additional even though we would have to return.
c. Asked customer to call us once cleared out. They could not arrange and asked for my help.
d. Gave them a number for labour link to arrange for clearing out OR suggested they look in the local paper under "handyman services".
(we are spray foam insulators not general contractors and therefore are not insured with WSIB for other work AND our rates would be higher than general labour and I was trying to save the customer $.
e. Labour that they hired could not do it or likely felt that the rate he was being paid to clear the space was not worth it. Keep in mind that the space is very small and contained dead animals, rotting material, wood, garbage, rocks etc.
f. When the customer could not get anyone else to do it we agreed. $250 is not unreasonable for this work. Homeowner had the option to do it themselves or arrange for someone cheaper to do it. Evidently those options did not work out - again, not our fault.
g. I did my best to complete this job. It would have been much easier for me to walk away as it was not a money maker given the return trips and trying to schedule additional work that was the homeowner's responsibility.
Unfortunate that you were not happy about spending $250 to clear out the space but hopefully the increased warmth and comfort in your home has made it worthwhile.

We are not in business of ripping people off and this is why we suggested that the area be properly cleared out so we could completely seal it off and do the job right.

Anon Mous
Anon Mous
1 review Toronto, ON
3/10

Insulation

I should have known that availability at short notice wasn't necessarily a good sign.

My house was used as a lesson for new installers, and it showed. Very patchy installation & expectations around coverage of product was not accurate to the finished product.
Safety for household inhabitants was not explained, nor verified that everyone was out of the house before installation of toxic chemicals started.
Very rushed to get started, absolutely no professional curtsy around times of install, or notifications.

I was surprised and disappointed that such a polluting truck was outside churning out noxious fumes during the install.

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Company Response

Not sure how you thought the spray foam would be installed but a truck is required. Our trucks all run on biodiesel in our bid to cause the least amount of pollution possible. The benefit of the spray foam insulation is that it reduces greenhouse gas emissions from the burning of fossil fuels in your furnace but there is some diesel required in the application process. If there were a spray foam fairy that could apply this with no gas I would be even happier than you.

As for you comment about not being warned about being out of the house, this is not the case. We notify a)on all estimates and b) on booking confirmations by email. If you are receiving the email you will be fully informed. In addition we advise homeowners as how to best prepare for the process and the length of time expected.

Like all businesses we have new employees. The only way to train them is on the job. There is no spray foam academy or training facilities. Trainees only work under the authority of a CUFCA licensed installer to ensure that your job meets the application requirements. The nature of spray foam insulation is that it is hand applied and will not be even textured. Thermal barriers are to be placed over spray foam anyway (by code) so not sure why appearance is important as long as the required R value is installed.

Most homeowners appreciate availability on short notice as when they require an installation on short notice it is usually due to a lack of planning on their part. We make a point of being available as this is the whole point of being in business. We work hard in the office to accomodate the date requested.

Rory Tate in Leslieville
Rory Tate in Leslieville
6 reviews Toronto, ON
8/10

Spray foam insulation in ceilings

I had spray foam insulation installed in the upper most ceilings (peaked and flat roof) of my Leslieville semi. Overall, I was extremely pleased with the informative, polite, and prompt service from Foam Comfort. They fit me into their schedule and answered all my questions. The work was done on time and as scheduled.

Because I'm a new owner, I can't say what difference the spray foam has made to my heating bills, but the work done by Foam Comfort was well executed. Aside from some foam bits left on the walls around the ceiling - they worked very clean.

1 of 1 people found this review helpful.
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Colin in Toronto
Colin in Toronto
11 reviews Toronto, ON
10/10

Insulating stick-frame loft area in ICF Home

We were building a high efficiency home and had used ICF for all the walls right up to the loft area. As a portion of the roof, it had to be built in a more traditional stick-frame manner, but we wanted to make sure the walls had a high insulation rating both because this was the highest point in the house (where heat would collect) and to make sure it was just as comfortable as our R50 ICF walls.

Foam Comfort were really great to work with and came back on short notice to add insulation to one extra wall that we had to skip on their first visit (long story). Really nice staff and they did a great job.

1 of 1 people found this review helpful.
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Company Response

Thank you for choosing us to do your project. We intend to give the best customer service possible so it is great to get your feedback. I will forward your review to my crew.

David at Greenwood and Danforth
David at Greenwood and Danforth
4 reviews Toronto, ON
9/10

Insulating a Flat roof and exterior walls

Foam Comfort quickly and efficiently sealed our upstairs (ceilings and exterior walls) with soy-based spray foam and couldn't be happier with the service.

The salesperson that came was the friendliest and most knowledgeable of the contractors I met. He took the time to tell me about the different products they use and answered thoroughly my questions. Most importantly he didn't talk down to me and was very honest and down to earth. Gave me sound estimate and his honest opinion about some of the concerns I had. Contrary to some of the other contractors who just threw a number at me for the job without explaining what they do.

The staff I dealt with was always very professional, courteous and responded to my queries on time. As a matter of fact, the thickness of the product seemed insufficient for me in certain areas and a closet wall was overlooked. Foam Comfort immediately rectified the problem the next day by sending another crew to do quality control. They too were excellent...!

Although they were a tad late to the job site (8:55 instead of 8:30 and 3:25 instead of 3:00) they did take the time to come back and rectify the issues I had with the job.

By far the most pleasing aspect of this experience: the crews always left a site cleaner than it was when they came in!!! I was shocked and elated to walk into my recently gutted home and see that they cleaned and swept the entire floor, leaving it free of dust and other particulates.

I would never hesitate to hire Foam Comfort again or to recommend there services. They only lose one small point because we had to get a second visit to make it right, which was slightly inconvenient-- more annoying than anything.

Overall, the products they offer are environmentally-friendly, the staff is courteous, knowledgeable and professional. Well rounded team! Thanks again Foam Comfort, we'll see you again once I do the basement!

1 of 1 people found this review helpful.
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Company Response

At Foam Comfort we fully guarantee our work. Although we like to "get it right the first time" some days due to the uncertainties of life we fall short. But as per your review we do come back to "make it right". Simply put, "If you're not comfortable, we're not comfortable". I am delighted that you would recommend us and our team looks forward to servicing you again when you are ready to do the basement.

Al in York Region
Al in York Region
14 reviews Markham, ON

First Review

10/10

Basement Reno

Alex and Jen were very helpful and answered all of my spray foam questions for my basement renovation project. Alex showed up exactly as promised for the initial quotation. Jen was able to book an agreeable time for the install and even followed up the day before to let me know everything was on schedule. They had a little hiccup with their equipment but came back the next morning to finish the job. Their installer was excellent and they cleaned up so the basement was ready for drywall.

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Company Response

It was a pleasure working with this homeowner. I appreciate the positive rating and feedback. I also appreciate your advice on improving our services and I have added your review to our weekly team meeting to be shared with all. We strive to continually improve and appreciate that you took the time to give us this review.

All Angles in Scarborough
All Angles in Scarborough
3 reviews Scarborough, ON
10/10

Multiple Home Renovation Projects

As a general contractor the projects we take on often involve insulation and we always call on Foam Comfort for their services. Not only are they great at what they do, they have exceptional customer service and know-how. Jen, Dan and everyone at Foam Comfort are a fantastic crew and it is a pleasure to work with all of them.

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T and J in Downsview
T and J in Downsview
4 reviews North York, ON

First Review

9/10

Home insulation project

We bought a 1940 bungalow which we had completely gutted. We looked around for companies that specialize in insulating homes. Foam Comfort was very thurogh and provided us with a fully detailed quote with the complete job descrition. We found them very helpful and honest.

1 of 1 people found this review helpful.
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Company Response

It was a pleasure to work with this homeowner. We believe that we offer a superior service and make it our mandate to answer every phone call with a knowledgeable and polite live person.
Thank you T and J for taking the time to review us, other homeowners have contacted us in response to your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Foam Comfort Inc.

Located in the heart of Toronto we service the GTA. Licensed applicators of both 1/ 2lb (open-cell) and 2lb (closed-cell) polyurethane spray foam insulation, including environmentally friendly BASF Walltite ECO. Insulation removals and blown (attic) insulation. Residential and commercial. Experience the quality and dedication of the "foam professionals". We now ...
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