Thank you for your response. I hope that your purchase brings you years of comfort!
Just to set the story straight.
a. Gave quote for spray foam insulation only. Estimator looked in the space but did not go completely under to the far side of the crawlspace and it was too dark to have complete visibility.
b. Installer showed up to do the work as scheduled. Once inside he did as much of the job as was possible but there was debris impeding his way. We could have easily left at this point and not completed the job and the homeowner would never have known and would not have had to pay $250 to clear out the space. But because we take pride in our work and we wanted to complete the job properly. In order to properly complete the job the debris needed to be removed. As we had booked another job our crew had to move on. We advised the homeowner that once cleared out we would complete. We would not charge any additional even though we would have to return.
c. Asked customer to call us once cleared out. They could not arrange and asked for my help.
d. Gave them a number for labour link to arrange for clearing out OR suggested they look in the local paper under "handyman services".
(we are spray foam insulators not general contractors and therefore are not insured with WSIB for other work AND our rates would be higher than general labour and I was trying to save the customer $.
e. Labour that they hired could not do it or likely felt that the rate he was being paid to clear the space was not worth it. Keep in mind that the space is very small and contained dead animals, rotting material, wood, garbage, rocks etc.
f. When the customer could not get anyone else to do it we agreed. $250 is not unreasonable for this work. Homeowner had the option to do it themselves or arrange for someone cheaper to do it. Evidently those options did not work out - again, not our fault.
g. I did my best to complete this job. It would have been much easier for me to walk away as it was not a money maker given the return trips and trying to schedule additional work that was the homeowner's responsibility.
Unfortunate that you were not happy about spending $250 to clear out the space but hopefully the increased warmth and comfort in your home has made it worthwhile.
We are not in business of ripping people off and this is why we suggested that the area be properly cleared out so we could completely seal it off and do the job right.
Not sure how you thought the spray foam would be installed but a truck is required. Our trucks all run on biodiesel in our bid to cause the least amount of pollution possible. The benefit of the spray foam insulation is that it reduces greenhouse gas emissions from the burning of fossil fuels in your furnace but there is some diesel required in the application process. If there were a spray foam fairy that could apply this with no gas I would be even happier than you.
As for you comment about not being warned about being out of the house, this is not the case. We notify a)on all estimates and b) on booking confirmations by email. If you are receiving the email you will be fully informed. In addition we advise homeowners as how to best prepare for the process and the length of time expected.
Like all businesses we have new employees. The only way to train them is on the job. There is no spray foam academy or training facilities. Trainees only work under the authority of a CUFCA licensed installer to ensure that your job meets the application requirements. The nature of spray foam insulation is that it is hand applied and will not be even textured. Thermal barriers are to be placed over spray foam anyway (by code) so not sure why appearance is important as long as the required R value is installed.
Most homeowners appreciate availability on short notice as when they require an installation on short notice it is usually due to a lack of planning on their part. We make a point of being available as this is the whole point of being in business. We work hard in the office to accomodate the date requested.
Thank you for choosing us to do your project. We intend to give the best customer service possible so it is great to get your feedback. I will forward your review to my crew.
At Foam Comfort we fully guarantee our work. Although we like to "get it right the first time" some days due to the uncertainties of life we fall short. But as per your review we do come back to "make it right". Simply put, "If you're not comfortable, we're not comfortable". I am delighted that you would recommend us and our team looks forward to servicing you again when you are ready to do the basement.
It was a pleasure working with this homeowner. I appreciate the positive rating and feedback. I also appreciate your advice on improving our services and I have added your review to our weekly team meeting to be shared with all. We strive to continually improve and appreciate that you took the time to give us this review.
It was a pleasure to work with this homeowner. We believe that we offer a superior service and make it our mandate to answer every phone call with a knowledgeable and polite live person.
Thank you T and J for taking the time to review us, other homeowners have contacted us in response to your review.
Located in the heart of Toronto we service the GTA. Licensed applicators of both 1/2lb (open-cell) and 2lb (closed-cell) polyurethane spray foam insulation, including environmentally friendly BASF Walltite ECO. Insulation removals and blown (attic) insulation. Residential and commercial. Experience the quality and dedication of the "foam professionals". We now offer "Airkrete", insulation that is pumped into finished walls.
Serving Toronto and most of the GTA, Mississauga, Oakville, Milton, Halton Hills, Brampton, Vaughan, Richmond Hill, Aurora, Durham, Keswick, Oshawa, Whitby, Ajax, Pickering, Scarborough
