Titans Roof Works | Roofing, Insulation, Eavestroughs

Roofing
2172 Wyecroft Road, Unit 16 ON L6L 6R1
Write a Review
Write a Review
Website
HomeStars
Roofing
Titans Roof Works | Roofing, Insulation, Eavestroughs
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 4 timesBest of 2021winner 4 times

Reviews for Titans Roof Works | Roofing, Insulation, Eavestroughs

Average customer rating:
9.7 10 (297 reviews)

Sort by

Grace in Mississauga
Grace in Mississauga
3 reviews Mississauga, ON
10/10

Roof replaced, insulation topped up, shed gutters

Our quote from Derry, the work done by Carlos and Richard and their teams, and the overview and assistance from Shawn made the experience seamless. The Titan team are professional and the continual communication was appreciated. They helped move the plants and furniture and protected everything else. The cleanup was stellar, not a nail to be found anywhere. We are extremely happy with everything and would highly recommend using Titan Roofing.

Was this review helpful?
Company Response

Grace, thank you so much for sharing your great review here. And thank you for your business. You’ll see great returns on your roofing and insulation investment. Be well!

jazzykatz
jazzykatz
3 reviews Oakville, ON
10/10

After high winds maintenance on the roof for loose and lost shingles

After really high winds they came out to check the roof and repair and fix any loose shingles. I really liked the fact that they took photos up on the roof to show us afterwards and we could see what work they had done. They also gave us an honest opinion on how many years the roof would still last so we were pleased to hear this. The two men who came out were really friendly and got right to work.

Was this review helpful?
Company Response

Thanks for taking the time to share your great words and great score! A roof tuneup every 5 years is recommended. All the best. We look forward to working with you next time.

RV, Oakville
RV, Oakville
4 reviews Oakville, ON
10/10

Titans RoofWorks - Delivers excellence again

Titans RoofWorks just installed a new garage roof and it looks just as great as the main house roof they installed in 2011 (the 10 year old GAF shingles still look new). The original garage roof installed in 2007 by another roofer used crap IKO shingles and failed. Titan's excellence in customer service and quality long lasting installations make it a 11 out of 10 in my books!

Was this review helpful?
Company Response

Glad we could deliver AGAIN! Happy to hear the shingles look just as new as your recently replaced garage roof :)
We very much appreciate you returning to Titans after so many years. Be good RV!

June and Seymour Harris in Oakville
June and Seymour Harris in Oakville
1 review Oakville, ON
10/10

Outdoor Structure Ready To Enjoy for the Summer

We have an outdoor structure that has a roof that required retiling. We contacted Titan and I wasn’t sure that the job was a big enough one for their company to take on. I sent an email to their customer service mailbox and then communicated with Shawn and he was great in arranging for someone to come out to have a look. Richard came to have a look and by the end of the day we had a very reasonable quote signed off and a date set for the work to begin. Unfortunately, we had some rainy weather so the work had to be postponed for a few days but Shawn was always in touch with a new date and time. The work was completed last week and we are very happy with the final result. Looks like new. Would highly recommend.

Was this review helpful?
Company Response

Hi Seymour and June, it's Shawn here at Titans RoofWorks. Thanks for sharing your experience with us all here. Happy to see your shed is like new, and happy to help on any job - big or small. Enjoy!

Peter in Toronto
Peter in Toronto
1 review Toronto, ON
10/10

Fixed a small roof problem

On time, gave notice of arrival quick and efficient, I have used Titan before and they alway give top notch service and quality of work. I would recommend you give them a try for your roofing work

Was this review helpful?
Company Response

Peter, thank you for choosing Titans once again, and taking the time to share your experiences and recommending our company.

Private User
Private User
Private User reviews Oakville, ON
10/10

Roof installation

Very happy with Titans, After i dealt with a cheap roofing company that did not workout for me I hired Shawn.

Work was fantastic! Very respectful and great hearted people that really cared about their workmanship.
I did hire a roof inspector after the work was done.
he inspected the roof for half an hour then told me that there wasn't one incorrect thing about the roof. After our last experience, i made sure he looked thoroughly.

The crew leader Alejandro was very helpful as well.

100/10 thanks Titans

Was this review helpful?
Company Response

100 out of 10 - amazing! Thanks so much for your review. Hiring a 3rd party inspector to look over your renovation is a great idea, and even better news is that it passes the inspection.
Thank you for hiring Titans RoofWorks, we value your business. Be well.

Private User
Private User
Private User reviews Mississauga, ON
2/10

Roofing Installation

Had a leak in our porch. Titans had positive reviews with no issues. I got a salesperson who did not want to go up on the roof. After watching a Mike Holmes advertisment on the type of shingles he recommended, we went ahead with Titans. They were more expensive than other companies. The job was done. The shingles on the garage were uneven. After having a bad experience in the past and needed an inspector, I hired one. That person took pictures, identified many legit issues, including a big hole, shingles on garage should not be done in two different directions. Titians said that's why we have a warranty, and our own inspector took pictures and everything was fine. I even contacted Bryan Baulmer's company who represents Titans in advertising. Titans said they heard from Bryan to say I was their first complaint. A woman on the phone was abrupt, started to argue while defending the company and installers. When they found out who the inspector was they tried to convince me he was no good. My inspector had to come out three times because all the repairs were either missed or were not done right each time. In the end, our inspector said everything was acceptable, and even though the garage shingles were not done the right way, we shouldn't have any problems. My master bedroom still has a mark on the ceiling which was from the hole on my roof.

Was this review helpful?
Company Response

Dear client, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. This is an uncommon instance. We’d like the opportunity here to clarify a few things mentioned.

Firstly, you are correct, we do cost a little more than most as were an established firm. We provide top notch materials (yes, the brands Mike Holmes installs), and we do provide our staffing with competitive wages to obtain their good help. We prefer to call this “value!”.

We can also appreciate hiring an inspector. It’s always a great idea to get another professional opinion. We actually offer the same service for someone who wants their work inspected by a 3rd party.

Our installation of the garage ridge cap shingles is correct, in that they are to be installed both ways on your ridge line and meet with a final cap shingle. Your inspector mentioned this is an incorrect install. We learned your inspector was in its first year in business. We do recommend a roof inspector whom carries more than a year in the trades, and is also a certified applicator for the manufacturer.

Your inspector did find a hole in the shingles that our post inspection had overlooked, which is fantastic! Our inspector missed this defect. It should have then occurred to you that you’re purchasing a roof through our better company, and to simply reach out to us with any concerns. You don’t need to contact Bryan Beaumler and your lawyer. Perhaps that approach is for any company who is unwilling to honour their services. It is common that a client addresses their concerns directly with the company, rather than spending time writing bad reviews and contacting others to get attention. It is truly not necessary, and the company should have a chance to make it right (like your friend Mike Holmes says). We work hard to keep a good reputation. We feel that you just went about it the wrong way. We are here to service your roof :) You had us out to inspect and return to address your concern(s), so we’re a little taken back to see your review.

Regarding your master bedroom showing a water stain from the “whole in your roof”, this was replaced. This sounds like a concern you’ve only brought to our attention now (6 months after the roof is complete). It is unlikely that the manufacturer hole in the shingle that was replaced should cause a leak, but if you’d like us to arrange a visit please do reach out. You do have our warranty department ready to service as you've expressed here.

Unfortunately we cannot comment on any of our office staff being “abrupt” on the phone with you, as we’ve only recently starting recording calls for better quality control. This would be an uncommon instance as this person(s) is highly trained to keep emotions out of it, and provide a good customer experience.

We are sorry to hear you had a prior poor experience with another contractor. We hope that you can move forward from that one day, and refrain from putting your new hires into the same category as your other contractor.

Reach out to us with your concern because it is that easy :)

Thank you for your time and for your business.

Cole
Cole
1 review Oakville, ON
10/10

Partnering with Titans RoofWorks

Titans RoofWorks has treated us exceptionally well in the short time we've known them. They are extremely professional and kind and it has been such a pleasure working with them thus far and are looking forward to working with them for the future!

Was this review helpful?
Company Response

Hi Cole. The pleasure is all ours! Looking forward to our good future. Thanks for taking time out of your busy day to share your kind words. Til next time.

Janice
Janice
0 reviews Halton Hills, ON
10/10

Soffit Repair

Absolutely excellent company to deal with! Prompt, efficient, reliable, pleasant.....an extreme pleasure to deal with from the first phone call to the finished product! Everyone at the company is extremely cordial to speak with. The prompt emails and tracking device for showing up was amazing! We had a soffit torn off in a windstorm, a small job, but Titan didn't hesitate to help us and take on this job. I would most highly recommend Titan for any of the roofing, soffit, eavestroughs job you may have and I will definitely deal with them if ever needed in the future! A big thank you to Shawn and Richard!! Cheers!

Was this review helpful?
Company Response

Hi Janice, so happy to hear your experience was a pleasurable one! Thanks so much for taking the time to share, and thank you for your valued business. Be well.

McKenzie Legal Services
McKenzie Legal Services
1 review Mississauga, ON
10/10

Roof repair - efficient, affordable and responsive

I was recommended to Titans Roofing through a facebook post requesting recommendations. I am so happy I reached out to them. Shawn responded immediately to obtain the necessary information to provide a proper quote. My appointment for the repairs was booked immediately upon approval of the quote and scheduled for the same week!! They notified me when the roofer was on the way so I could be ready. The roofers were friendly and efficient. Even when they didn't have a part they needed, they quickly went and picked it up completing the job within an hour or two. I have dealt with tons of contractors in my professional life and was surprised at the exceptional customer service and work completed by Titans. Thank you! I will definitely save your information for the future and recommend anyone in need of a roofer to reach out to Titans.

Was this review helpful?
Company Response

We definitely will look forward to serving you again! A small job, but sometimes these are turned away by others so we gobble them up :) We love all kinds of work here at Titans -- it builds relationships -- it brings more business, more revenue. We're very thrilled we could help in such fashion. All the best, and thank you for sharing!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Titans Roof Works | Roofing, Insulation, Eavestroughs

Titans Roofworks is a roof system company; knowledgeable in roofing and insulation. We encourage our customers to let us provide a free, full evaluation of their roof, attic air flow and insulation... Save on high energy costs, and get the maximum lifespan of your new roof.
From our initial presentation to our final inspection, you will see the difference when you choose Titans! Serving the roofing industry since 1999, we are certified installers and preferred contractors for the Malarkey Roofing Groups. Our factory certified installers have been trained to see beyond just a simple shingle replacement, so that you continue to benefit from a properly balanced roof system, long after your roof has been installed. Call Titans RoofWorks today for all of your roofing, insulation, and guttering needs!

CATEGORIES
Roofing, Gutters & Eavestroughs, and Insulation
PRODUCTS
Roofing products from the CertainTeed Group, GAF, IKO, BP, Owens Corning, and Malarkey. Skylights and sun tunnels from the Velex Corp. Aluminum guttering, soffits and fascia from Gentek. Cellulose attic insulation.
SERVICES
Shingled Roofing & Insulation, Roof Repair & Maintenance Programs. Gutters/Leaf Guards/Soffit/Fascia. Skylights & Sun Tunnels.
STYLES
Polymer Modified Asphalt & Fiberglass Architectural Shingles. Davinci Composite Slate Tiles - ENERGY STAR RATED.
WEBSITE
http://www.titansroofworks.com
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
25
RETURN POLICY
Upon Titans RoofWorks site inspection to resolve
PAYMENT METHOD
Online Payments: Visa, MasterCard. Cheque. Financing OAC
LICENSES
Fully licensed: We will provide city licenses for each service area at time of estimate.
MEMBERSHIPS
A+ with BBB. A Baeumler Approved Contractor.
LIABILITY INSURANCE
Yes
DIPLOMAS
Malarkey Emerald Pro Contractor / CertainTeed ShingleMaster
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Labour Rate P/H at $250, plus materials and markup (light services only)
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty's available
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.