The weekend previous to visiting Boss, I had nearly broken down into tears dealing with companies about finding a new couch - most didn't understand their product or didn't understand delivery, and it was beyond frustrating.
It took me less than an hour at Boss to find a new couch.
First off, the show room in Bolton is amazing and worth the trip. I was blown away by the knowledge of Robert, who helped me find the exact right couch for me, and knew IMMEDIATELY that it would fit through my door & elevator, which had been one of the things I was most worried about. There's a huge difference when you're dealing with someone who really knows their product vs. a salesperson. This being a family-owned business, it was clear that they DEEPLY care about their couches and know their stuff. I was so appreciative that he spent so much time with me, explaining the different grains of leather and working to figure out solutions to what I wanted and needed.
To top it off, the delivery guys - Cam & Bruno - were SO polite and quick, even dealing with the staff at my building, who were less than helpful. They also hauled away my old couch for a very minimal fee, which was another hassle taken care of. I was so impressed with my experience from beginning to end, and I can't think of many times where that's been the case.
The couch itself is FANTASTIC, and I'm so happy I invested in getting something that is such great quality and will last a long time. Everyone who has come over has remarked on how comfortable this couch is. It is truly worth spending the money at Boss... I've already recommended it to a number of my friends and family.