Although the job of adding shingles over our existing ones was adequate, they did not fulfill their written contract to repair the holes, which were pointed out to them. One was repaired, the other wasn't and this one allowed squirrels to enter. When contacted, they could only tell us to contact a wildlife removal company ... it wasn't their problem.
Certainly wouldn't recommend a company that doesn't stand behind their verbal and written agreement.
- Approximate cost of services:
- $3,900.00
- Company Response
Good morning Sheila. I'm sorry to hear about your less than satisfactory experience with us. The discussed animal holes were covered as stated on your contract, but unfortunately they managed to get in under a section of the roof (the soffit) which was not done by Professional Roofers and has no connection to our work on your roof. We do not warrant the work of other companies. Nonetheless we are always here to try and help our customers out. Should you wish to discuss this any further, please give the office or your estimator a call as we wish to come to a resolution that is agreeable between parties. Thank-you for your feedback and enjoy your day.