Pro Appliance Ltd.

Appliance Repair
ON L3T 2C6
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Appliance Repair
Pro Appliance Ltd.
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97%

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Reviews by rating (past 12 months)
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Best of 2020 winner 6 timesBest of 2020winner 6 times

Reviews for Pro Appliance Ltd.

Average customer rating:
9.9 10 (305 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Service on refrigerator

The refrigerator was not getting cold, it was determined that it was not worth repairing due to the age of the applicance.

Approximate cost of services:
$75.00
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Company Response

Thank you for your review. We do our best to give good advice to our customers and do what is most cost effective for them. Honesty is the best policy.

Bruce in Richmond Hill
Bruce in Richmond Hill
3 reviews Richmond Hill, ON
10/10

LG Clothes Dryer

So my dryer was making a thumping noise so I went to HomeStars and I got a call from Pro Appliance that afternoon from Carol after my morning request. The next day Matthew came to the house for the assessment / diagnose of the problem. He said most likely the front bearing the idler and the belt might would need to be replaced and possibly the rear bearings as well.

He called back about 2 days later and quoted the front assembly and if required the additional cost for the rear bearings. I gave the go ahead based of the pricing and he said he would call for an appointment for the installation once the parts came in. So I got a call this past Thursday and Monday on time Matthew showed up.
I watched him disassemble the dryer and was ever so thankful I was not doing the work. I have watched many a YouTube Do It Yourself repair and this was a daunting task. Matthew is focused and works quickly but not carelessly. Within an hour and a half the dryer was taken apart repaired and fully functional, working like new. He did not need to do the rear bearings or replace the conveyer belt so He took the part and labour off the bill. Very Satisified.

Approximate cost of services:
$500.00
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Company Response

I would like to thank you Bruce for that lovely review. It was our pleasure to have been able to do this repair as cost effective as possible. We do our best to get to our customers as soon as possible. Matthew is very knowledgeable at what he does. He will not repair something that is not necessary.
We look forward to helping you in the future.

Private User
Private User
Private User reviews , ON
10/10

LG washer

Motor broke on a LG washers . Still under warranty LGs repair service wanted to charge us $700 for parts and labor even though it was sill under warranty.
Mathew at Pro Appliance saved us over $300 to replace the motor.

Call them first before dealing with manufacturers.

Approximate cost of services:
$400.00
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Company Response

Thank you for that lovely review. It was our pleasure to have the opportunity to be of service to you. We do our best to make the repair as cost effective as possible. Looking forward to helping you out in the future

Dorothy
Dorothy
2 reviews Markham, ON
10/10

Dishwasher repair

Thank you again Matthew for an amazing repair. Our dishwasher worked & stopped mid cycle. I needed Matthew again & as prior was extremely satisfied. Matthew diagosed the problem very quickly. He said that dishwasher was not draining properly. He gave us a quote. He ordered the parts & was back within the week. What amazed us, after installing one part, he said it was working fine & he did not have to change the others, (which were hoses). He reduced the cost by $140. How many would do that when they had the parts with them. The dishwasher is working great.
Thank you also to Carol, who is so pleasant on the phone. We need more people like Matthew & Carol. No doubt, I will definitely use Pro Appliances in the future.

Approximate cost of services:
$288.00
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Company Response

Dear Dorothy,

What a delight to have received your review! Thank you for all your compliments of Pro Appliance Ltd and the staff that make our company your first choice in appliance repair. We have worked extremely hard to establish a reputation within the community as an appliance repair company you can trust to provide honest, reliable, professional services, so thank you for highlighting that the team made your experience so exceptional. I will certainly thank them on your behalf. I am happy we provided a memorable, 10-star appliance repair experience for you! We look forward to being of service to you again.

Michael
Michael
0 reviews Toronto, ON
10/10

dryer

Matthew was incredible, fixed the problem in no time. explained everything and was so efficient. I would highly recommend Pro Appliance Ltd for any home appliance repairs you might need. I will definitely call them again when repairs are needed and recommend this company to any of my friends who are in need of appliance repairs. Thank you Matthew and thank you Pro Appliance Ltd

Approximate cost of services:
$350.00
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Company Response

Thank you, Michael for that lovely review. It was our pleasure to have had the opportunity to be of service to you. We are happy to hear you had a positive experience with Matthew – he is our most experienced technician and really has a passion for what he does. I’ll be sure to pass along your kind words to him. We look forward to serving you again and greatly appreciate the referral to family and friends!

Private User
Private User
0 reviews Markham, ON
10/10

Dishwasher Replacement

I have used Pro Appliance on other occasions for repairs and they have been professional and honest so I knew when I had to replace my dishwasher during the pandemic - who I was calling. Their customer service is exceptional , Carol answered all my questions and she helped me navigate my purchase from choice of brand, model, delivery, set up (they even had Matthew, the amazing service technician, call me to discuss models that were available at the time - now tell me what company does that nowadays) and followed up to ensure I was happy with my choice. I have no hesitation recommending Pro Appliance to anyone.

Approximate cost of services:
$1,200.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we agree, Carol is truly a gem to have on our team! We count ourselves lucky for customers like you. We’re so happy you loved your experience and can’t wait to help out again at your next service appointment. Until then, we’re here if you need anything.

Imad Awad in Toronto
Imad Awad in Toronto
7 reviews Toronto, ON
10/10

High quality Service

Matt and the lady at the office are excellent. He is prompt, on time, help to facilitate you and explains everything in details. He fixed our Kitchenaid built in fridge. A computer panel was replaced.

Very happy with his service

Approximate cost of services:
$1,000.00
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Company Response

Thank you for that lovely review. We are very proud of our technicians’ knowledge and ability to help our customers understand what is needed and the cost to do the repair. We look forward to being of service to you in the future.

S N
S N
1 review Markham, ON
10/10

To repair or replace Noisy Dryer??

After watching CBC Marketplace expose on home appliance repair shady practices a couple of years ago, I was in a dilemma of taking the chance of calling someone to repair or replace my noisy driver (atleast 10 or 15 years old).

I called Pro Appliance based on a recommendation. Needless to say Matt did not disappoint. He provided honest and fair advice, provided a quote to repair and also provided an option to purchase a new dryer leaving the decision to me. I had a conversation with him to get his expert advice and he was very upfront and candid. Elected to repair my dryer as the cost benefit was leaning to that direction.

Very happy with the service I received and would not hesitate to recommend Matt/Pro Appliance to anyone.

Approximate cost of services:
$500.00
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Company Response

We can’t thank you enough for the kind words about the service you received from Matthew. He is our most experienced technician and prides himself not only on his technical skill, but also on offering honest advice (the same he’d offer any family or friend) on how best to move forward with a repair or replacement.

We’re a family at Pro Appliance – that includes not only our staff but our customers. We want you to be able to rely on us for repairs and expert advice you can trust. We’re not here just to service your repairs today…we want to be your first choice every time – and hope we’ll be the choice you recommend to family and friend.

We are so happy that you were able to look past the shady companies exposed on Marketplace and give us a chance – and we are thrilled we didn’t disappoint.

We look forward to helping you in the future.

Ed from Toronto
Ed from Toronto
1 review Toronto, ON
10/10

Washer repair

From the ease of scheduling an attendance, to clear, concise and an honest cost effective recommendation for repair, my experience with Pro Appliance Ltd. was great.

Highly recommended, no nonsense quality service experience.

Approximate cost of services:
$120.00
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Company Response

Hi Ed, Wow, we were blown away by your positive words, we really appreciate the time you took to write your review!
We look forward to being of service to you again in the future.

James Allen from Vaughan
James Allen from Vaughan
1 review Vaughan, ON
10/10

Gas Range Repair/consultation

Excellent experience booking with Carol and then with Matthew (on-site technician).
Matt is very knowledgeable and has many connections to find parts, especially during this time of scarcity
They presented many options to us and we eventually elected to replace the unit.
Was not over charged and also learned from Matthew's expertise.

Approximate cost of services:
$150.00
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Company Response

Thank you James. We are thrilled you had such a positive experience and are so extremely grateful for your review and kind words. Our team endeavors to go above and beyond to ensure that our clients are given the best service possible, delivered in the most cost effective way. It’s not surprising that Carol and Matt took such wonderful care of you and made you feel so valued. They are important members of our team!

We look forward to being of service to you again and for another fantastic experience!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pro Appliance Ltd.

Since 1980, Pro Appliance has been committed to providing the most reliable and dependable service to our customers, at affordable rates. We carry a wide selection of factory authorized parts, right in our vehicles, allowing us to repair your household appliances in a timely and cost-effective manner.

Our fully trained technicians are licensed to service a wide range of electric and gas powered household appliances including:
• Refrigerators
• Gas & Electric Stoves
• Front & Top Load Washing Machines
• Gas & Electric Dryers
• Dishwashers
• Freezers
• Ovens
• Cooktops
• Ice Makers

We Service:

Whirlpool, Frigidaire, GE, Kenmore, Maytag, Kitchen Aid, Inglis, Amana, JennAir, Subzero, Beaumark, Bosch,Caloric, Coldspot, Dacor, Danby, Hotpoint, Kelvinator, Magic Chef, McClary, Moffat, Roper, Samsung, Westinghouse, Woods,

CATEGORIES
Appliance Repair
SERVICES
Our fully trained technicians are licensed to service a wide range of electric and gas powered household appliances including:
BRANDS
Admiral, Amana, Beaumark, Bosch, Caloric, Camco, Coldspot, Dacor, Danby, Electrolux, Estate, Frigidaire, GE, Gibson, Haier, Hotpoint, Inglis, Jenn-Air, Kelvinator, Kenmore, Kitchen Aid, Magic Chef, Maytag, McClary, Modern Maid, Moffat, Roper, Samsung, Sears, Speed Queen, Westinghouse, Whirlpool, White-Westinghouse, Woods
WEBSITE
http://www.proappliance.ca
YEAR ESTABLISHED
1980
PAYMENT METHOD
Visa or Mastercard
LICENSES
Gas/Appliance Licenses
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacturer Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.