New Funace and Humidifier Installation
A Plus Air installed a new Heat Pump and furnace as well as humidifier in our home for $15,000.
After the installation we had very dry air in the house which caused us discomfort sleeping at night. We often called A Plus Air to service our system annually. 9 years had passed and we finally discovered that A Plus Air had never cut a hole into the furnace duct to allow moist air to flow from our humidifier through our heating system. They attached the humidifier flange to the solid metal wall of the exterior of the furnace with 8 screws but never cut a 6 inch hole into the furnace. They have the sales contract yet denied they installed the humidifier and refused responsibility unless I provided my receipt. It took me 6 months to locate my receipt when they had the paperwork all this time.
I'm very disappointed with A Plus Air's refusal to take accountability and will never use them again
- Approximate cost of services:
- $15,000.00
- Company Response
We have installed a heat pump and furnace 14 years ago at Ron's house but our system do not show a humidifier installed along with that. We could not physically check documents as we will not keep it more than 10yr old. If this customer can provide a proof of purchase, we can definitely install a humidifier at no cost. Customer says he bought from Home Depot contractor in south Etobicoke, unfortunately we are not the contractor for that particular store. We can help to install a new humidifier or reinstall existing humidifier at cost as he is our existing customer.
Thank you
Steven Abraham