A Plus Air Systems Inc.

Heating & Air Conditioning
2 Steinway Blvd, Unit 17 ON L6M1Z6
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Heating & Air Conditioning
A Plus Air Systems Inc.
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88%

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Reviews by rating (past 12 months)
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Reviews for A Plus Air Systems Inc.

Average customer rating:
9.2 10 (219 reviews)

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Jonathan P. from Toronto
Jonathan P. from Toronto
5 reviews Mississauga, ON
10/10

New A/C and Furnace

New Trane A/C, furnace, and thermostat. Had some initial problems with the system but A Plus resolved all of our issues and our system has been performing very nicely ever since. We weren’t initially thrilled with the installation, but the final job after some subsequent follow up work is great. End result: great system, nice installation, and happy with their support.

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Company Response

Thank you so much Jonathan for taking the time to share your feedback. We take pride in knowing our customers are happy with their experience. We really appreciate your business. Regards, APLUS AIR TEAM

Mirej in Toronto
Mirej in Toronto
3 reviews Toronto, ON
0/10

Boiler Repair - Be Careful with A-Plus

Be very careful if you plan on hiring A-Plus.
Our heat was off and we were expecting a baby imminently, so we called A-Plus back in September to fix our boiler and also install a new towel warmer radiator in our bathroom. After multiple no-shows and canceled appointments, we begged to have someone come by because we had a four day old infant and no heat. The tech finally came a month after the initial call. After several hours, he told us that he had switched out the external circulator pump (at a cost of $660 plus tax for the part alone - we later learned this retails for $150-$200), but that there was an additional part that was broken and would need to be replaced to get the heat on again. He told us that he wasn’t sure if they could find the part, and that either way, the boiler was not worth repairing and we should spend $9K on a new one. The boiler is not at the end of its life, and was purchased from and maintained by A-Plus, so this came as a surprise to us. The tech said that he could come install a new boiler the next week, but that he didn’t know when he could come back if we wanted to repair it. He then charged us for the new part (which we did not authorize), and left us with no heat and no indication if/when anyone would come back to fix the boiler. We called the office and spoke to Steven, who also could not tell us when someone would come back and discouraged us from repairing the boiler.

We felt like they were only interested in selling us a new unit (funnily enough, the same make that "broke" and was impossible to fix) instead of fixing the issue, so we got a second opinion from another company. A tech looked at the boiler and determined that A-Plus failed to turn a valve at the back of the unit that would have turned the heat back on. Furthermore, we learned that the old circulator pump and boiler both worked perfectly and did not have to be switched out. The boiler was not broken at all and the circulator pump could have been reused by swapping out a $10 check valve. This was all accomplished within 40 minutes at a cost of $75, whereas A-Plus spent hours “diagnosing“ the issue, charged over $1400 and did not restore our heat. The boiler has been heating our house for over two weeks now with no issues.

We try to see the best in people but we can’t help but feel that A-Plus saw how desperate we were with a newborn and no heat and used this to their advantage to attempt to try and sell us a new boiler we didn't need. A more generous assessment is that the tech they sent is incompetent. Either way, we are initiating a charge back for the part that did not need to be replaced and staying far away from A-Plus for any future work in our house. Don't trust them blindly!

0 of 1 people found this review helpful.
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Company Response

Hi Mirej, I'm really sorry to hear about your experience, and thank you so much for taking out the time to give us valuable feedback. Please reach out to us for this special case as we don't have your name mentioned here in our system and we will try our best to keep you as our customer. We are always looking for ways to improve so your review is very important to us. Please do not hesitate to give us a call at 416-213-0303 or email at monisha@aplusair.com. Thank You, A Plus Air Systems

Private User
Private User
1 review Hamilton, ON
10/10

Hot Water Tank

I had a problem with my hot water tank. Rashid was there very quickly and able to fix it. The experience from start to finish was A+! I would definitely recommend them.

1 of 1 people found this review helpful.
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A&C
A&C
0 reviews Oakville, ON
10/10

Easter weekend saved

Furnace quit Easter weekend, Said came out, diagnosed and fixed quick, parts in hand. Orig purchased furnace and rennai water heater from APlus back in 2007/2008...first repair since new! Very happy.

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John from Toronto
John from Toronto
5 reviews Toronto, ON
10/10

Replace Hot Water Tank

Needed to replace a 50gal hot water tank. David at Air Plus was able to tell us exactly what we should install and gave us a very reasonable quote. Abas and his crew showed up on time, removed the old tank and carried out the installation which required some additional work on their part (at no additional cost!). They were polite, very professional, and cleaned up after the install. They were recommended to me by my father-in-law and I would also like to endorse them. I will certainly use them in the future. It is very reassuring to find a company that is trust worthy.

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Frank in Toronto
Frank in Toronto
9 reviews Toronto, ON
10/10

Furnace and Air Conditioner Installation

A Furnace and Air Conditioner replacement was urgently needed due to a potential safety issue. A Plus Air Systems was contracted through Enercare and performed the work 11/28/2020. Qais and Brad completed a very professional and first-rate installation after quickly and neatly removing the old equipment. Their work was high quality, neat and clean. Moreover they were very pleasant and polite and took the time to answer all of our questions. Before leaving they performed a complete system test and also provided a basic overview of the new system.
Thanks very much!

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humaira in Toronto
humaira in Toronto
1 review Erinsville, ON
10/10

Heating and cooling system install

Wonderful company to work with. Very helpful at every step of the way. Guided us with picking the right products for our needs, which was quite complicated as we had a unique install. Available to answer all our questions. Great job with the install, everything is working great. Would definitely use them again. Highly recommend them for anyone who is looking for peace of mind.

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Abdulrehman in Toronto
Abdulrehman in Toronto
7 reviews Toronto, ON
10/10

Great Experience

1. I received their interest in the project through Homestars.
2. The came "Next Day" to inspect all the details of the project to make sure I get what I want, specially I was having very high temperature and humidity.
3. They gave me excellent quotation same time after the inspection and he checked that the AC is available.
4. less than 24 hours from the inspection they came to install the AC, change the AC pipes and delivering the solution.
Staff are great polite, super clean, care to details and the explain to you all your questions.
If you have great company you will get and excellent result.

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Company Response

Thanks so much for the review, Abdulrehman! We really appreciate you being a loyal customer and helping to share the word about us. Thanks for your trust, A Plus Air Systems Team

10/10

New AC Install

They were on time and very professional. They installed the unit where I asked them to and provided professional advice. I felt very comfortable during the entire process. They also suggested some improvements which I will take advantage of at a later date.
They even rewired my thermostat to control my humidifier at no cost. I would definitely recommend them to anyone.

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Company Response

Thanks so much for the review, Mobeenkhalid! We really appreciate you being a loyal customer and helping to share the word about us. Thanks for your trust, A Plus Air Systems Team

Private User
Private User
Private User reviews Toronto, ON
9/10

Furnace checkup, repair

A-Plus provided prompt service after I called about a glitchy furnace, which was not responding at all times to the thermostat's signals. The service man checked out the furnace, replaced a sensor and completed the job within half an hour. The furnace has been glitch-free.

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Company Response

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A Plus Air Systems Inc.

A Plus Air Systems was established in 1990 as a complete solution to commercial and residential heating, ventilation, and air conditioning needs. A Plus Air Systems is currently one of the
largest authorized Trane Dealers in Ontario, and have been serving our customers with high quality Trane products. We install and service our furnaces, air conditioners, heat pumps, air cleaners, boilers, tankless water heaters and backup gas generators in Toronto, Oakville, Burlington, Hamilton, and Niagara Falls.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Heating Air Conditioning and Standby Generators
SERVICES
REPAIR & MAINTENANCE FOR ALL HVAC EQUIPMENTS
BRANDS
TRANE FURNACE & AIR CONDITIONER, GENERAC GENERATORS, Napoleon
SPECIALITIES
Ductless Units, Central Air Conditioners, Boilers/Hydronics, In-Floor Heating, Stand-by Generators
WEBSITE
https://www.aplusair.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash, Interac
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.