I received a $20,000.00 quote from A&A Masonry and I was pressured to sign the contract sooner than later because they said the price we negotiated was approved by the owner of the company and it was a great deal that won't last long.
How true that was because after we signed the contract and were eager to get the project going they did not communicate with us unless we called or texted them. It was weeks of us trying to contact them to start the project (new steps, retaining wall, and concrete patio) and when a couple of guys came to do a site visit they were confused and we had to explain the project all over again.
Once the guys left we were contacted by A&A Masonry again and they said it would cost us $12,000.00 more.
We were obviously upset because the contract had already been signed and we were preparing for the project and cleared our schedule and then all of a sudden they wanted more money and would not honor the contract and we were left stranded.
I understand there are hiccups and no company is perfect, but I was shocked how badly they treated us and I would not trust them with my money, which would've been $32,000.00 down the drain.
A&A Masonry has such good reviews so it's such a shame it went this way and we fell through the concrete cracks.
- Company Response
No work was done based on the trade showing up to find the job is more extensive than originally quoted for. I'm sorry that we could not work it out and get the job done.
This is clearly stated in our terms and conditions on our contracts.