2 reviews Port Coquitlam, BC Joined 2015/07/15

3/10

Electricians review in Port Coquitlam

11/01/2017

Update: The issue resurfaced and contacting Tyler was a bit of an issue. I often e-mail people as I work 9-5 but "phone is his preferred method of contact as he receives a lot of e-mails and is very busy" - his words. Again, very knowledgeable guy but not the kind of customer service I expect in this day and age.
--
Tyler is very personable and definitely knows his trade.
My issue was with the pricing: he did a testing on my electrical panel to look for issues on my heating system and nothing faulty was found - he did solve the problem by flicking the switches off and on, changed a light switch and an outlet. The cost.. $360.
Everything is working properly, don't get me wrong, but I later found a company that would do a similar test for free and charge me their hourly fee ($100) for changing of outlet/light switch.
I am grateful for Tyler taking the time to explain everything he was doing and give me tips and advice in other electrical areas in my apartment but I can't help the ill feeling at the end of the day, unfortunately.

Review has 1 previous version

Job Price

Approximate cost of services:: $360.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

1 of 1 people found this review helpful.

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Company Response: Thank you for your feed back and for taking the time to write the review. Trouble shooting electrical problems Is one of the most common services that we provide for our valued customers. In your case we investigated and solved four electrical issues as well as an inspection of your electrical panel (and found safety issues). The issues we solved for you are; baseboard heat in the bedroom, baseboard heat in the bathroom, 1/2 Receptical in living room was not working, and flickering lights in living room. We also supplied, installed, and will warranty a switch we supplied for your home. I also took the time to discuss the repairs that would be needed to fix the panel, and your heating concerns for the area you keep your dog. I even gave you some common sense solutions you could use that may not need any electrical work. When it comes to troubleshooting it is not the time it takes that is of value to the customer, but the experience of the electrician to solve the problems as efficiently as possible and to show care and concern for you your family and your home. I feel that you would not be as happy with the other company you called as you were with us. You may want to concider if they are members of the BBB, and or Home Stars contractor of the year and provide up front honest prices as we do. When comparing contractors it is important to compare apples to apples. I appreciate your business and enjoyed helping with your electrical needs. I hope apron thinking about the quality service I provided, you would consider using us again in the future.

More about Electric Avenue Professional Electrical Services

Electric Avenue is a licensed, Bonded, and Insured Electrical Contractor. We specialize in service work, renovations, and repairs throughout the entire lower mainland and greater Vancouver. We focus on the quality of our work, customer service, and meeting the needs of our customers. We are proud members of both the Better Business Bureau and Chamber of Commerce.

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CATEGORIES: Electricians and Electrical Vehicle Charging
PRODUCTS: Eaton, Siemens, Square D, FPE, Cutler Hammer, Westinghouse,
WEBSITE: http://www.ElectricAve.ca

RETURN POLICY: Cash, Cheque, Visa, MasterCard
PAYMENT METHOD: Licensed with the BC Safety AuthorityField Safety Rep. class BCanadian Red Seal Certificate in the trade of ElectricianBC Trade Qualification in
LICENSES: BBB (Better Business Bureau)Tri-City Chamber of Commerce
MEMBERSHIPS: 2 million dollar general liability
LIABILITY INSURANCE: Yes
DIPLOMAS: Electrical Red Seal; Electrical TQ (trade qualification;FSR B (Field Safety Rep. class B)
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: We accept all jobs, big or small
BONDED: Yes
PROJECT RATE: We provide straight forward up front pricing.
WRITTEN CONTRACT: Yes
WARRANTY TERMS: 1 year on parts that we supply, 1 year on labour

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9.5 10 (86 reviews)

Teresa in Vancouver

0 reviews Vancouver, BC Joined 2019/08/27

10/10

Ballast repair

Vancouver

08/27/2019

Tyler at Electric Avenue is our go-to person whenever there is an electrical issue in our suite and he never disappoints. Very pleasant person to deal with and the work is superb.

Approximate cost of services:: $150.00

Company Response: Thanks Teresa, it was great working with you.

KWP in Toronto

1 review Coquitlam, BC Joined 2019/04/25

Pleasure to deal with

Coquitlam

04/25/2019

Tyler is a total pro. I was in an emergency situation involving a misunderstanding with BC Hydro and he not only handled the technical side but the people side. The value in his dealing with permits and inspectors goes a long way in limiting downtime and extra expense. Time estimates are accurate and keeps you well informed every step of the way with a written and easy to understand quote An absolute pleasure to deal with. Tyler even came well after business hours to wrap a few last connections up so we could restore power the same day. A+ rating from me.

Approximate cost of services:: $1,500.00

Company Response: Thank you for the great review. I was so happy that we could get power back to you and your family on the same day.

Eric in Coquitlam

1 review Port Coquitlam, BC Joined 2018/07/29

Prompt and informative service!

Port Coquitlam

07/29/2018

Prompt, courteous and straightforward service. On a week-end we had an emergency: not only it was sorted right away less than one hour after the call but the electrician made sure to explain what happened and how to avoid it and sort it in the future. Recommend the place highly!

Approximate cost of services:: $385.00

Company Response: Thank you for taking the time to write this review.

Jerry in Burnaby

1 review Burnaby, BC Joined 2018/06/26

Outlet for laundry room

Kitchen Planning & Renovation review in Burnaby

06/26/2018

I need my outlet move closer to my washer, so i call Electric Avenue after hours. Someone else responded me earlier, then i book an appointment with that other electrician. That other electrician didnt show up, no call no text no reply，and the new washer delivery people have already arrived, i just dont know what to do. While i am very frustrated by the situation, Tyler called back, I told him i have to call him back later, the delivery guys are working on it. End up the delivery guys put an extension cord and left. I call Tyler back telling him i think its fix by an extension cord, and if i do move the machine an inch closer, the cord can actually reach the outlet, but its very tight. Tyler advised i should move the machine closer, dont use an extension cord, it will void my warranty. An hour later, Tyler call again, telling me to move the machine another inch closer, he is worried about the prongs will bent when the cords are too tight, which might cause issues. I really appreciate Tyler called again to ensure the safety of my home eventhough i didnt use his service, and all the good advices he provided. Very professional and recommended, if i do need any electrical services, Tyler will be my first option!

Approximate cost of services:: $0.00

Company Response: Hi Jerry, sometimes a client just needs some advice and this was one of those times. Even though I didn't make any money on this job. I am happy to help you with your electrical solution. I would rather be looked at as a trusted advisor then just another contractor trying to take your money. I am so happy that my advice was able to keep you and your family safe wile not costing you anything. This is good karma and the way business should be done. I hope to use this experience as a building block towards future potential.

Private User

Private User reviews Vancouver, BC Joined 2017/06/11

Good Job, Tyler!

Electricians review in Vancouver

06/11/2017

Tyler is a patient and considerate man who happened to be an electrician with a professional skill. He did a flawless job for me of installing a chandelier in a timely and perfect manner. I believe that he is worth trust by most people. Highly recommended!

Approximate cost of services:: $200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

Company Response: Thank you for your review. You picked out a beautiful chandelier and I was happy to help. We do everything from small installations to larger renovations and repairs. Please let me know if I can help with any future installations or repairs.

beenie boos for Bella in Vancouver

1 review Vancouver, BC Joined 2017/02/17

Dream Kitchen, thanks Tyler

02/17/2017

Tyler's guidance througout our kitchen reno was much appreciated. He helped us select an excellent LED lighting system. He wired up plugs and switches and lights etc in a timely and thorough manner over several visits during our reno. He gave us advice on other aspects of our reno that saved us time and money. He was the most helpful tradesman. Thanks a bunch Tyler.

Approximate cost of services:: $4,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

Company Response: Thanks for the great review. It was great working for you and your family. I always try to give help and advice where I can. If any other home improvements I can help with Please let me know.

Laurie

1 review Coquitlam, BC Joined 2016/08/04

Light switch repair

Electricians review in Coquitlam

08/04/2016

Outstanding service! Right from the first phone call, Tyler was polite, professional, and clearly explained his procedures. I phoned Tuesday. He was here Thursday. He fixed the problem quickly. He offered suggestions on other lighting issues in the house. And he was trustworthy. He never once tried to "sell" me on unnecessary work. I was seriously impressed. I will be referring him to anyone I know who needs an electrician. Thank you, Tyler!

Approximate cost of services:: $180.00

1 of 2 people found this review helpful.

Company Response: Thanks for the great review Laurie. Helping solve people's problems and making happy customers is the best part of our job. Let us know when we can help you next. It was great meeting you.

Warren in

1 review Vancouver, BC Joined 2016/04/24

8/10

Ceiling Fan install

Lighting review in Vancouver

04/24/2016

Tyler installed 2 large ceiling fans in our apartment which has very high (13ft) sloped ceilings.

He returned my call quickly and was on site next day when he said he would be and did a perfect job, going the extra mile and offering some useful advice on some of my own projects!

Highly personable, clearly cares about his work and doesn't cut corners. Quality and responsiveness is reflected in what appears to be a relatively high price.

Recommended.

Approximate cost of services:: $650.00

Company Response

Thank you for your review. It was my pleasure to meet you and your family. I hope my fan install has made you a fan of Electric Avenue. You have a beautiful home and I look forward to working with you on any future projects I can help with.

Thanks again,
Tyler Clarkson
Electric Avenue
6047792315

Kate in New Westminster

3 reviews New Westminster, BC Joined 2016/02/18

1/10

$945 for less than 4 hours & $20 materials !!!

Electricians review in New Westminster

02/22/2016

In preparation for adding a peninsula to our kitchen, we arranged for Tyler with Electric Avenue to split one electrical outlet into three - all within 2 feet of the original.

While the work was done to our satisfaction, in retrospect, the amount paid for this service was astonishingly high, compared to what other electricians and tradesmen's have since suggested.

We paid $945 for a job that lasted less than four hours and consumed approx $20 of materials. Over $200 an hour for moving 110 V electrical boxes is way outside the industry norm as we now understand it. An email sent to the company has not been acknowledged. We would definitely not recommend this company.

Approximate cost of services:: $944.84

3 of 4 people found this review helpful.

Company Response: Unfortunately the scope and material value of the work has not been correctly represented in the review. The work done was and charged for was within industry standards or above, and with a very high level of customer service, and transparency . Prior to starting any work we provide the customer with the cost of the proposed work. Only upon the approval of the client do we proceed with the proposed work. The reason we do this is to to be an ethical contractor and protect our valued clients from surprised costs. We do not try to be the "cheapest" contractor around since this would cheat our customers of the ability to use high quality materials and customer service. We try to be the most ethical and upfront contractor around with the most experienced and professional electricians in the industry. Any contractor given limited details of an installation after the fact and when they have no opportunity for getting the job is likely to say what the person wants to hear "that they have overpaid for a job" to gain a chance at future work. We appreciate all of our customers and know that without our valued customers we would not be in business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Electric Avenue Professional Electrical Services

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