Jay and his team were amazing from day one. We knew we could trust him when he insisted that we meet in person before hiring his company for the job. He understands the importance of interpersonal relationships and how it can affect customer expectations. The Elite team listened to what we wanted, were honest about what could and could not be done, gave advice that was in our best interest, answered questions and explained things without being condescending, and genuinely cared about how we felt about the outcome of the project. Our project manager, Jason, was great and took amazing care of us on site. Will was fantastic at taking care of business! If a problem arose he was on it and had it solved in no time. In terms of cost, the pricing was realistic and whenever money could be saved they found a way to do it without cutting corners. When it came to payment, it was well laid out for us on their builders app so we knew what was owed and when. Steph was great at ensuring payments were easy to make and never made us feel pressured. Of course the work was very well done and demonstrated the Elite team's vast knowledge and experience.
Even though the work we hired Elite for is complete, they continue to make themselves available to us in a consultation role while we complete the reno ourselves. That personal touch makes all the difference.
- Approximate cost of services: