Ecoline Windows

Windows & Doors Installation & Service
Edmonton AB T5J 3S9
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Reviews for Ecoline Windows

Average customer rating:
9.2 10 (1096 reviews)

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Dwayne from Edmonton
Dwayne from Edmonton
1 review Edmonton, AB
10/10

Windows

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We had our big picture window replaced by Ecoline windows 2 years ago and are very satisfied with them. We have now replaced our dining room window and kitchen window with Ecoline windows. We are very pleased with them and the service that the staff provide.

Approximate cost of services:
$3,100.00
1 of 1 people found this review helpful.
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Clark from Edmonton
Clark from Edmonton
2 reviews Edmonton, AB
10/10

Windows

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I liked a lot to be dealing with this company, fast service, they don't play games. Company is very well organized, all appointments were on time no excuses. Installers are know what they are doing. Product of a high quality.

Approximate cost of services:
$5,500.00
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Bill  from Winnipeg
Bill from Winnipeg
1 review Winnipeg, MB
1/10

5 new windows

D O N O T U S E T H I S CO M P A N Y We met with the salesman and he was very nice and he sold us new front picture windows and 3 basement windows. The called and book to install windows during the week and we told them it must be on a Saturday-was told they do not install on weekends-salesman never told us or we would have gone elsewhere. Called right back and boked us for a Sat. Very good. they install living room wdws but the glass is 3-4 inches smaller all around.They told us these were more expensive and energy efficient windows. When installing basement windows they only removed outside aluminium sliders and slid new windows in space.On the inside did not remove interior hinges or lock just built a box aroud to hide these. When asked -Oh that is how we do it.After window was installed if blinds were to be put back windows would not open only slide as they sold up the double opening windows that butterfly open inside if you want more air.The other basment window you could only slide because drop ceiling is lower and they would not open either.Salesman was told that we did not want the windows smaller than what we had and he told us they would remove the inside frames to accomadate.no wood was ever removed. We refused to have 3rd basement window install because of this. Next thing the guy that did the measuring shows up and gives us the same bull.Then the Quality control and cash man shows up and tells us the same thing. we talked about the front picture windows and were told these were better. i was looking in the brochure and showed in low profile frames for fixed windows and wide profile for fixed windows to match casement windows. He siad they were both for fixed windows.asked to see contract and the marking was "F" for fixed and because it was not marked low profile this is what we got -the salesman never even offered us a choice and this apparently is the standard. We have since talked to 3 other peolple from this company and they will not change any of the windows too bad that is the way the contract reads they say. they have no clue about CUSTOMER SATISFACTION they just take the mone y and run. Well we will see. i have already told many people and it will not stop even after I get sastifaction my way-I have had windows replaced in the rest of my home from another company without any problems. I should have used them again.If you call this conpany make sure EVERTHING YOU WANT IS IN WRITING and do not assume like we did that and wanted just to upgrade the old windows

Approximate cost of services:
$4,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
8 of 8 people found this review helpful.
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Company Response

Dear Bill,
I would like to thank you for your review of our company and am sorry to hear that your experience with us has been unsatisfactory thus far. I would like to address your complaints in order.
The booking agent was correct to tell you that we do not do Saturday installations. Saturday is our designated measurement and service day. However, if it is a point of contention, we do make an effort to accommodate your availability.
In terms of the glass area, the windows you received were high profile, and do have a thicker frame. These frames are indeed more energy efficient and more expensive.
For installation of the basement windows I would like to say that we cannot install windows on bare concrete. The building code does not allow it. As for the frames, during the demolition process the installer makes an assessment of the existing members. If they are rotten, they are replaced. If they are in good condition, they stay. I cannot confirm about the interior hinges being left on the frames, however, if we do return to install the remaining window for you, we will gladly remove the hinges as well.
The situation with the blinds is not simple, as that is something that needs to be discussed with the sales representative. That is the main reason why your situation has turned out to be quite unusual.
We first came out to see you in June of last year, and gave you a quote which you chose not to pursue at the time. A year later, you asked us to come out again. A different representative came out to see you. The usual consultation procedure includes a walk around during which the rep is able to assess the needs and limitations of your home as well as communicate with you about your needs and wants. As per your request we did not go through this process but simply asked for the previous quote to be re-written. We accommodated this request.
I do understand that the marking “F” is unclear. However, it is an industry standard to mark high profile windows as “F” for fixed, and low profile windows as “P” for picture. Fixed windows are high profile. Picture windows are low profile. Going forward we will be adjusting our processes to make contracts more clear.
Customer satisfaction is very important for us, because it is what our reputation is built on. Usually, our satisfaction rate is very high. Unfortunately we cannot satisfy everyone, no matter how hard we try, but we have never taken money and ran. In fact we will tirelessly attempt to resolve all issues that arise.

Neal A.
Neal A.
2 reviews Edmonton, AB
10/10

Replace home windows

Very nice to have non drafty windows- everyone from salesperson to installer were knowledgeable and helpful .Installers did a terrific job, windows work great! Neighbours were so impressed they also had them install theirs.

Approximate cost of services:
$6,000.00
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Lisa from Airdrie
Lisa from Airdrie
6 reviews Airdrie, AB
10/10

Full House window replacement

We hired Ecoline windows to replace all windows in our home. The process was wonderful starting with the sales person. We hit one snag with the installation date but after I called them back about pushing the date out due to other trades coming, they sent 2 crews to finish our job on the date promised.
The installation crews were very professional and efficient. We LOVE our new windows and would definitely recommend this company to anyone looking for replacement windows. Worth every penny.

Approximate cost of services:
$13,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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sandee in Calgary
sandee in Calgary
6 reviews Calgary, AB
10/10

Window replacement

We have had three different companies replace windows in the past. Ecoline is the only one I will recommend. Fast, clean, courteous job. Follow up inspections and support. Best of all, great looking windows that don't ice up in the winter!

Approximate cost of services:
$2,000.00
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Glenn  from Edmonton
Glenn from Edmonton
1 review Edmonton, AB
10/10

Window Replacement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had five windows replaced in my house and I'm very happy with the final results. The crew was very polite arrived on time and worked steady through the day, removed all the old windows, debris and vacuumed up all the dust around the windows and floor. Good quality service and product.

Approximate cost of services:
$5,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ecoline Windows

We specialize in replacement windows, doors and patio doors for the residential market and work directly with homeowners, and take care of supplying and installing the windows and doors. We offer energy efficient vinyl windows, steel and fibreglass doors and patio doors. Our window options include casement, awning, slider, hung, bay, bow, shape and combination windows. Our windows and doors available with triple-pane glass on all our models including slider and hung windows. We offer financing options, and have our own dedicated installers. After the installation we dispose of your old windows and doors. All our windows and doors come with product and installation warranty. Our mission is to improve your home!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Bay & Bow Windows, Patio Doors, Exterior Doors.
SERVICES
Supply and Install Windows and Doors, Wall Cutouts, Opening Enlargements, Building of Bay & Bow Windows, Exterior Doors.
STYLES
Casements, Awnings, Single & Double Hung Tilts, Single & Double Sliders, Bay Windows, Bow Windows, Picture Windows, Architectural etc.
WEBSITE
https://www.ecolinewindows.ca
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheque, Interact, Visa, MasterCard, American Express, E-transfer
MEMBERSHIPS
BBB, Energy Star, NAFS 11, Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25-Year Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.