I wanted to echo the sentiments throughout these reviews. Paul and Matt came out to my house today to inspect and clean the ducts. I had major renovations last year, and felt it would be good to have peace of mind and clean the ducts, as my wife and son are sensitive to dust. The first thing Paul did was to offer information about his company, the NADCA certification, and to validate all his licenses/certifications. In a shady business like duct cleaning, this was a welcome gesture and I didn't even bother to read the information he was providing. Just offering it to me was enough to convince me.
Paul inspected the ducts and informed me that they were quite clean. He explained his findings and showed me as well, so that I could see for myself. He does honest work and charges a fair price. I believe he cleaned my dryer when he didn't have to.
I also had some help from Paul to chase away a fraudulent duct cleaning company that called the night before and tried to pose as The Duct Cleaning Specialists and arrange to come to my house a couple of hours before Paul was to come by. Very bizarre turn of events, ... I appreciated Paul's support in dealing with those fraudsters.
- Company Response
Hey Narin. Thanks for writing a very detailed review about your experience with us. I like to show that we have all the proper credentials and insurance before we do the work, just so you can be assured your dealing with the proper company, because anyone can say anything online, so people need to ask for proof. I am glad you appreciated our honesty and work that we performed. Look forward to having you as a long term customer and being of service again in a few years. All the best to you and your family. Thank you for your business. It is greatly appreciated. Paul