I got my air ducts cleaned 2 years ago after extensive renovations.
Recently I learned of all the air duct cleaning disreputable providers and suspected that I had also fallen victim.
So I went on Home Stars to find a legitimate company to remove all the plaster that I thought might still be in the air ducts.
I called several and went with The Duct Cleaning Specialists largely because of the extensive information relayed during our conversation. It seemed Paul knew what he was talking about, and willingly guaranteed I'd be able to view the job through the camera both before cleaning and afterwards.
Paul's cousins arrived promptly and when showing me the camera view, we all realized that my ducts had indeed been properly cleaned earlier. I actually didn't need the service at this time.
I accepted the service fee for coming and bringing in all their gear, as was only fair. To my shock, Paul called later and offered to reduce the $85+tax fee to $45+tax.
I am shocked, and feel this deserves a top rating. Talk about service!
- Company Response
Hi Rhonda. Thanks for taking the time to write about your experience with us. The previous company that did the work for you, did a decent job, and really all we had to do was vacuum out the vents, which anyone can easily do, so just charging you for our time to come out was fair, so glad you appreciated the adjustment to the service call as you were not far of a travel for us anyways. Glad you were happy with your decision to have us in, and happy with our honesty. I'll pass the kind words to the guys as well. If there is anything else you need, feel free to contact us. Thanks again for your business, it is greatly appreciated. Paul