2 guys came yesterday to clean our ducts. They were very conscientious and seemed to do a good job. After they left my wife found dust and debris in the furnace room that they had missed cleaning up. We spent 3 hours last night cleaning and still more needs to be done. I have my own business and I know every company makes mistakes -- it's the manner in which they resolve them that separates out the high quality companies. I called the owner to see how he would react -- and he was a class act. We had asked for a small refund to cover a cleaning lady to clean up the furnace room. He offered to double what we asked and is sending a cheque. In my books he gets an A plus for the way he handled it. His approach should give anyone total confidence to deal with this company.
- Approximate cost of services:
- $400.00
- Company Response
Hey David, thanks for taking the time to share about your experience with us. This is a perfect review and shows as you mentioned the kind of company we are. Not every job runs 100% smooth, and when problems arise, its how the situation is handled, and customer service is a big part of our companies success. Overall, I'm glad you were happy with the work we did. I personally appreciate your comments about the way the situation was handled, and look forward to serving you again in the future. Thanks again for your business, all the best, Happy Holidays. Paul