Trouble Shooters

Plumbing
2370 Midland Ave. Toronto ON M1S
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HomeStars  >  Plumbing in Markham  >  Trouble Shooters  >  Booked first appointment of day - 90 minutes late
Quality Counts
Quality Counts
33 reviews Toronto, ON
3/10

Booked first appointment of day - 90 minutes late

Pros: I've used their services twice and: they provide a quote upon arrival, do the job successfully, and stick to their quoted fee. The second job was messy, snaking a kitchen sink, and the plumber advised me before he began, to remove items immediately surrounding the trap. The plumber also tried to wipe up dislodged splatter that had landed on the floor and walls. He also had some rags to protect the area directly below the trap.

Cons: For both service calls, the plumber arrived almost three (3) hours after the scheduled appointment time. On the second "snaking" job, the clogged-grease that had been released by snaking landed on nearby curtains, ceiling, furniture, floor, shelving, and everything on the shelves within several feet of the snaking. The plumber should have advised me in advance to lay a drop sheet in the area, or better still, he could have come prepared with a drop sheet. The entire area had to be disinfected after the job.

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Company Response

Hi Rhonda,

I am glad we had a chance to connect on the phone about this review. This is very uncharacteristic of our team as we work very hard in the office to schedule everyone appropriately. We did check with the technician that he was going to be on time to your call however we failed to come through. Once again, I apologize for the inconvenience.

Previous versions of this review:

Quality Counts
Quality Counts
33 reviews Toronto, ON
2/10

Booked first appointment of day - 90 minutes late

I contacted Trouble Shooters on Friday and booked an appointment for Monday 9:30 am, the first appointment of the day.
Monday 8:30 am Trouble Shooters called advising me that due to weather conditions, they may arrive as late as 10:30 am, but might still arrive between 9:30 am - 10:00 am.
I was suspicious because it was dry and clear conditions.
At 11:00 am a plumber arrived, mentioning a prior service call had been squeezed in - at the same time as my appointment.
Not cool to give a false reason and arrive 90-minutes late to their first scheduled appointment of the day.

Someone from Trouble Shooters does read these Reviews and contacted me. She sounded sincere when explaining how this should never happen again. Soooo, I used them again on a different job, snaking a kitchen sink. I was provided with a quote upfront, and the job was performed successfully. However, the snake procedure splattered throughout the area, and it took me over one hour after the plumber had left, to disinfect the nearby shelves, all items on the shelves and a floor area within 5 feet of the snaking.
I would think an experienced veteran would have had the foresight to tell me to cover all shelves and flooring in the vicinity. But if they don't tell you, I'm hoping this review will give customers the heads-up notice.

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